I am unable to import Citibank transactions. Does anyone know of a solution?

I downloaded the QFX file of transaction for 2018 and then selected the account I want to synch in Quicken, went to File/Import and selected the right file.  But the transactions do not load.  I have a Wells Fargo account and it worked fine.  Is there something I can do to make this work for Citi transactions?

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