On their website, my Franklin Templeton account has a single fund (e.g. "Strategic Income") that does not have a cash balance. In other words, money deposited is added as shares. When shares are redeemed, money is ACH-transferred to another institution. There is no support, nor display, of a cash balance.
In Quicken, downloaded transactions correctly display the buy/sell of shares. However, when shares are redeemed, the proceeds appear as the account "Balance" (i.e. cash in the account) because no ACH transfer is included in the .QFX download. In Quicken, the account has an ever-increasing cash balance.
Ok, I tried to either adjust the balance or transfer the cash to the appropriate other account in Quicken... But there is no option to enter a manual cash transaction to adjust it... All options are "share based" except "Misc expense"...
How do I adjust the cash balance in Quicken to reflect a zero (no cash) balance? I can't add/remove shares because they're already correct. I've contacted FT, but they say the account is a "share account" so there is no provision for downloading ACH cash transfer transactions.
Puzzled and confused... and hoping someone has solved this and will share their brilliant guidance...