Update won't install, previous version found

hdsfjhdjkshfj

So I'm trying to install 2018 (to a second computer) upgrading from 2011. I removed the old version and tried to install the new one. But, Quicken keeps telling me to remove the old version. I search the computer but Quicken is not found. So i cant open the 2011 version because its not there but the 2018 version wont install because 2011 is present. Anyone else have a similar issue? What was your solution?

The Keeper

Add/Remove programs in Windows doesn't always completely uninstall a program. Try the following uninstall file.

https://www.quicken.com/support/using-qcleanui-uninstall-quicken

Also, the QcleanUI process can be complex and if you require assistance, you can contact Quicken Support. (This link is also embedded in the text of the above un-install link)

At the top of the support page you will see Premium Support - Learn More and then below an option for Chat or Phone Support. Neither of these two options or Premium Support (which you have to pay for) related.. 

GeoffG

There are artifacts from the previous install preventing you from installing. It's simplest to install Quicken with the original version intact. The install app is aware of the previous version and installs accordingly (for the future).

To fix the current issue, follow this procedure.

Using QcleanUI to Fix Installation Issues with Quicken for Windows

The Keeper

Add/Remove programs in Windows doesn't always completely uninstall a program. Try the following uninstall file.

https://www.quicken.com/support/using-qcleanui-uninstall-quicken

Also, the QcleanUI process can be complex and if you require assistance, you can contact Quicken Support. (This link is also embedded in the text of the above un-install link)

At the top of the support page you will see Premium Support - Learn More and then below an option for Chat or Phone Support. Neither of these two options or Premium Support (which you have to pay for) related.. 

hdsfjhdjkshfj

Thanks Ill try these later this today

thecreator

Hi @hdsfjhdjkshfj ,

See this procedure:  https://community.quicken.com/discussion/7844658/installing-reinstalling-windows-quicken-subscription-editions

Questions?