I am unable to download transactions from my bank over the last 3 days.

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t_ordway
t_ordway Member ✭✭
in Download, Add/Update Accounts (Mac)
I recieve a message saying "Unable to connect to quicken cloud" every time. I'm using a Mac OS with quicken 5.11.1, I don't use any mobile apps. Any help is appreciated.

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  • Quicken_Natalie
    Quicken_Natalie Moderator mod
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    Hello t_ordway,

    Thank you for bringing this issue to the community, although I do apologize you have yet to receive an answer.

    Do you automatically download your transactions into Quicken, or do you enter them manually? 

    If you are not using the mobile app and do not require the sync to be turned on, you can simply turn it off and that should resolve the error you are receiving.

    To turn off the mobile sync you would go to Quicken>Preferences

     

    Then you would select the Mobile, Web & Alerts tab



    Under Mobile & Web, you would then turn sync to "Off" 



    If this does not resolve the error, or if you would like to troubleshoot the error instead of turning the mobile sync off, let us know so we can further assist.

    Thank you,

    Quicken Natalie

     
  • t_ordway
    t_ordway Member ✭✭
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    I don't use mobile app and it was turned off. The problem has appeared again. Mobile app is never available when it say's "unable to connect to quicken cloud". It say's I must sign in to change mobile app settings. I am signed in according to quicken, it just acts as if i'm not.
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