Wrong bank picked when I setup Link it now for bill reminder. I did choose the correct bank.

Question

When I use Link It Now to link my bill reminder to the payee (bank), some how it picked the wrong bank. Now in my Bill Reminder, I can see my bill, but it does not show up on my schedule. When I click Bill & Income tab, I see the wrong bank and it shows "Try Again", due to the fact it could not download from the bank. I tried to un-link , but still having the same problem. If I go to the register, I am still access the correct back for downloads.
 How do I remove this unwanted link?

Quicken_Natalie · Accepted Answer

Hello pupbrown,

Thank you for bringing this issue to the community, although I do apologize that you have not yet received an answer.

Is the issue still occurring, or have you been able to get it resolved? If you still need assistance, we need to know a few things. What version/release of Quicken are you using? And are you just trying to unlink a Bill Reminder from an Online Biller, since it was linked to the wrong Biller? Or are you wanting to delete the Bill Reminder all together? Or are you interested in linking the existing Bill Reminder to the correct Online Biller?

To unlink a Biller from a Reminder, go to the Bills & Income tab and then click on the Bills tab. At the end of the Bill, there is a drop-down menu that looks like this:

Click the option to "Unlink". Then, if you want to re-link it to the correct Biller, you would access the same drop-down menu and choose the option to "link it to biller".

Hope this helps!

-Quicken Natalie