Orange pencil on all downloads with right amount bout wrong date only
BJ2015
Quicken Mac Subscription Member
For past year had no problems downloads matching with either a blue pencil or bule dot. Past 3 month, however, all downloads are marked with orange pencil with only the date different. My online balance is not matching my true balance.
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Best Answer
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Thanks for your response.
It does sound like these transactions are somehow getting (partially) updated behind the scenes, but are still showing as manually entered in your register. My hunch is that this is really enabled for Mobile even though you don't actively use it.
This really is beyond the scope of help a fellow user such as myself can provide. I suggest reaching out Quicken Support https://www.quicken.com/support#contact-support
They have more tools, and can work with you by viewing your screen to actually see what is going on.
Good luck!
6
Answers
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I think we need a bit more information:
Orange pencil icons means manually entered. The blue icons are the either matched or downloaded.
When you update accounts, are you getting any errors? Is it showing a successful download?
Do you use Mobile? You indicated understanding the past (correctly working) behavior, so I question if it as Mobile Sync issue.1 -
Appreciate your response. No I do not use Mobile, and I am not getting any errors. The downloads match the dollar amount that were manually entered. The dates, of course, are not the same in that the Bank's date is the date that the transaction was cleared which varies depending on the transaction. Majority of entered transactions are scheduled but clearance from bank may vary 1-2 days. There are 2 other problems with this account. The online balance is not the balance in the bank at that time, but the balance shown next to account matches. The second is the reconciling processis stuckon March 2019.0
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Thanks for your response.
It does sound like these transactions are somehow getting (partially) updated behind the scenes, but are still showing as manually entered in your register. My hunch is that this is really enabled for Mobile even though you don't actively use it.
This really is beyond the scope of help a fellow user such as myself can provide. I suggest reaching out Quicken Support https://www.quicken.com/support#contact-support
They have more tools, and can work with you by viewing your screen to actually see what is going on.
Good luck!
6
This discussion has been closed.