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Why does a newly added account not download historical transaction?

I added the two accounts from a bank today, and there are no historical transactions. It accurately downloaded and reports the current balance as the opening balance, but I don't see anything else, even after days of waiting and forcing an update of accounts several times. I removed and added the accounts again, but I don't see any transactions.

Any help?
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Answers

  • RickO
    RickO SuperUser, Mac Beta Beta
    What version of Quicken? What bank?. Which connection method?
    Quicken Mac Subscription; Quicken Mac user since the early 90s
  • hlsjt
    hlsjt Member
    Version: Quicken Deluxe 2019 Mac Version 5.11.2 (Build 511.25679.100)
    Bank: ORNL FCU
    Connection Type: Quicken Connect
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