Why does a newly added account not download historical transaction?

hlsjt

I added the two accounts from a bank today, and there are no historical transactions. It accurately downloaded and reports the current balance as the opening balance, but I don't see anything else, even after days of waiting and forcing an update of accounts several times. I removed and added the accounts again, but I don't see any transactions.

Any help?

Quicken Sarah

Hello @hlsjt

Thank you for providing that additional information, although I apologize that you have not yet received a follow-up response.

If you are still experiencing issues with no transactions downloading and haven't already, I would recommend contacting Quicken Support for assistance with reviewing the log files to determine the root cause of this behavior and the best steps to resolve.

Please let us know how it goes with Support, thank you.

Sarah

hlsjt

Version: Quicken Deluxe 2019 Mac Version 5.11.2 (Build 511.25679.100)
Bank: ORNL FCU
Connection Type: Quicken Connect

Quicken Sarah

Hello @hlsjt

Thank you for providing that additional information, although I apologize that you have not yet received a follow-up response.

If you are still experiencing issues with no transactions downloading and haven't already, I would recommend contacting Quicken Support for assistance with reviewing the log files to determine the root cause of this behavior and the best steps to resolve.

Please let us know how it goes with Support, thank you.

Sarah