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I checked on a payment status and ever since, "payment status ready to send" won't clear

AbeK

I checked on the payment status of a transaction a month ago and ever since, "payment status ready to send" won't clear on that transaction. If I click on "update status" again, it syncs with my bank, but "payment status ready to send" remains. As a result, my checking account always thinks I "have 1 bill payment to send," even though there are no payments to send. And whenever I quit quicken, it always prompts me that I "have online payments to send."

Does anyone know how to fix this. It is quite annoying

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Accepted answers

Quicken_Natalie

Hello AbeK,

Thank you for responding back with more details regarding the issue. I apologize that the attached threads were not able to assist in a resolution.

Since the bill has been paid and your accounts are syncing properly for transaction download, it should not be an issue to delete the bill payment transaction.

Please follow the instructions outlined in this article to delete the entry: https://www.quicken.com/support/cannot-delete-online-payment-or-payee.

Let us know how it goes!

Thank you,

Quicken Natalie

Quicken_Natalie

Hello AbeK,

Thank you for responding back with an update! I am glad to hear the issue is now resolved.

Please let us know if there is anything else that myself or the Community can assist you with!

Thank you,

Quicken Natalie

All comments

Quicken_Natalie

Hello AbeK,

Thank you for bringing this issue to the community!

What version/release of Quicken are you using? Are you using Quicken Bill Pay or Direct Connect Bill Pay through your Financial Institution?

I would suggest reviewing this Discussion on the Community and trying some of the steps that worked for other users: https://community.quicken.com/discussion/7855347/1-payment-ready-to-be-sent-message-wont-go-away. This thread contains references to several other Discussions that have taken place as well and can help you identify a resolution for the issue that you are experiencing.

If the issue persists, I would then refer you to contact Support. They have the tools and resources available to investigate the issue further. Contact info for Support can be found here: https://www.quicken.com/support#contact-support.

Hope this helps!

-Quicken Natalie

AbeK

I am running the most updated version of Quicken Home & Business 2019. I have already tried the things you suggest in the threads above as I had found them earlier but have had no luck. I even tried creating a copy and doing the validate & restore suggestion in that thread.

Here’s some additional info: The transaction in question had a memo in it and Wells Fargo wouldn’t accept it. After speaking with them I learned that I had to remove the memo and then everything worked. But then, I did a ‘check status’ on that transaction (memo field still empty), and no matter how many times I send transactions, the check status window always says “payment status ready to send,” and the envelop icon on my account always shows that I have transactions to send.

Other transactions I have entered and sent since the problem began have worked fine, so Quicken is indeed syncing with Wells Fargo, but for some reason that one ‘status check’ won’t work.

Can I just delete that transaction? Since it was in fact sent and paid about a month ago, will it cause any confusion in Quicken or Wells Fargo when I re-enter it?

Quicken_Natalie

AbeK

Thank you Natalie. Deleting and re-entering the transaction worked, and the "you have payments to send" notification is now gone. All is good.

Quicken_Natalie

Hello AbeK,

Thank you for responding back with an update! I am glad to hear the issue is now resolved.

Please let us know if there is anything else that myself or the Community can assist you with!

Thank you,

Quicken Natalie