Cannot Email or Print Invoices

John Wilson

Hi,

I have Quicken 2017 Home & Business. I recently had to reinstall Windows 10 on my machine, so this is a relatively fresh installation of Quicken 2017 as well.

I created some invoices and now I want to email them. When I try to do that by clicking on Email/Send to Clipboard, I get an error message that says "Mail system support is not available." I have MS Outlook installed and configured with my email account. This used to work fine.

I also tried to print the invoice to a PDF file, but when I try to open it with Adobe Acrobat DC, I get a message saying it cannot open the file because it might have been corrupted.

I also tried to print it to a printer and that did not work, either.

Any ideas?

Thanks,

John

UKR

Do you have all the available bug fixes (patch releases) installed for Q 2017?

https://www.quicken.com/support/quicken-2017-windows-release-notes-updates-and-mondo-patch

Prior to reinstalling Windows and Quicken, did your invoices have a logo? If so, is the logo file still available in the folder location where Quicken expects it? ... No logo, no print, no data in PDF file (which would explain your "corrupted PDF" error)

Greg_the_Geek

Quicken will not work with the 64-bit version of Outlook, you need the 32-bit version.

Greg_the_Geek

Is Outlook your default Mail app? Are you using the 32-bit version of Outlook?

UKR

Do you have all the available bug fixes (patch releases) installed for Q 2017?

https://www.quicken.com/support/quicken-2017-windows-release-notes-updates-and-mondo-patch

Prior to reinstalling Windows and Quicken, did your invoices have a logo? If so, is the logo file still available in the folder location where Quicken expects it? ... No logo, no print, no data in PDF file (which would explain your "corrupted PDF" error)

John Wilson

Thanks, @Greg_the_Geek, for this reminder. I thought Outlook would make itself the default mail client, but it had not. It is now the default mail client. I tested it with a link in a Word doc and it works fine.
However, it still does not work in Quicken.
Do you think it might be because I installed Quicken on a secondary hard drive? It is not on the boot drive.

John Wilson

@UKR, are you a psychic? Your thought about having a logo on the invoice that is not in the same location was brilliant. I fixed the path for the logo and now I can get the invoice to print to PDF using the Microsoft Print To PDF, but not using the Quicken PDF printer. Not that it matters much, but do you think it might be because I installed Quicken on a secondary hard drive and not on the boot drive?

John Wilson

And, yes @UKR , I have the latest build.

John Wilson

@Greg_the_Geek , I am using the 64-bit version of Outlook.

Greg_the_Geek

Quicken will not work with the 64-bit version of Outlook, you need the 32-bit version.

UKR

John Wilson said:

@UKR, are you a psychic? Your thought about having a logo on the invoice that is not in the same location was brilliant. I fixed the path for the logo and now I can get the invoice to print to PDF using the Microsoft Print To PDF, but not using the Quicken PDF printer. Not that it matters much, but do you think it might be because I installed Quicken on a secondary hard drive and not on the boot drive?

Not a psychic, but been there long enough so I can say I've seen it before. Over the years there were a few discussions about invoices not printing when the Company Logo file went missing.

Theoretically, installing Quicken on an internal hard drive other than C: should not matter ... but I also remember someone posting about some problems with that. Now if I only remembered the outcome of that discussion ... :-(

About the Quicken PDF Printer, if you absolutely, positively want to use it instead of some other program ...

This is not for the faint of heart, but it may get your Quicken PDF printer working again.
https://www.quicken.com/support/not-able-print-pdf-windows-64-bit-systems

John Wilson

Ok, @Greg_the_Geek. I guess I'll have to uninstall Office and install the 32-bit version if I want this to work.
And, @UKR , I do not really care about the Quicken PDF printer since I have the Microsoft PDF printer working.

Thanks to you both for your help!