Missing Categories in Mobile [edited]

rjordan59

Long time mobile app user. Recently categories aren’t showing up when I enter a mobile transaction. I have to put them in when I sync. Anyone know if this is a change in the app, or is there a setting on the desktop version I need to change to have categories uploaded.

UKR

How about you try to Reset Sync so that the current cloud sync file is replaced with a fresh complete copy

Do note that a full Sync process may take many minutes to complete.

Log out of your mobile app, then do this on your desktop / laptop:

How to reset Sync to Cloud

1. Go to Edit / Preferences / Quicken ID, Sync & Alerts
2. Under the "Mobile and Web" group to the right, if present, click the "Reset your cloud data" link and follow the instructions until it is complete.

UKR

How about you try to Reset Sync so that the current cloud sync file is replaced with a fresh complete copy

Do note that a full Sync process may take many minutes to complete.

Log out of your mobile app, then do this on your desktop / laptop:

How to reset Sync to Cloud

1. Go to Edit / Preferences / Quicken ID, Sync & Alerts
2. Under the "Mobile and Web" group to the right, if present, click the "Reset your cloud data" link and follow the instructions until it is complete.