Cant connect any accounts. keeps telling me it encountered an error and its not my fault!

blankminded

I can not connect any accounts. A error keeps coming up saying "Sorry. We encountered an error. (It's not your fault.)"

I'm running Quicken 2017 on Windows 10. Fresh install with no information.

Please help

UKR

Let's try some "Troubleshooting 101" to ensure the Quicken software is installed and updated properly.

What is the exact release number for your version of Quicken?
If clicking on Help / About Quicken does not show one of the following you are missing required software updates and, for older versions, possibly the required Intuit ID to Quicken ID conversion:

Quicken US version:

- 2016 ... Release R 19.3, support discontinued 4/30/2019, https://www.quicken.com/support/quicken-discontinuation-policy
- 2017 ... Release R 19.5 *, https://www.quicken.com/support/quicken-2017-windows-release-notes-updates-and-mondo-patch
- 2018 ... users with an active subscription were upgraded to 2019 when installing the R 14.23 patch released 10/8/2018 or any later patch
- 2019 ... Release R 21.16 *, https://www.quicken.com/support/update-and-mondo-patch-20182019-release-quicken-windows-subscription-product

Quicken Canada version:

- 2016 ... Release R 7.2, support discontinued 5/31/2019, https://www.quicken.com/support/quicken-discontinuation-policy
- 2017 ... all users with an active subscription should have been upgraded to 2018 already
- 2018 ... upgraded to 2019 when installing the R 15.24 patch or any later patch
- 2019 ... Release R 16.22 *, https://www.quicken.com/support/update-and-mondo-patch-20182019-release-quicken-windows-subscription-product

( * minimum required release number, may be higher, subject to change without notice)

Please do this even if you are on the latest release already:
Locate the US or Canada Mondo Patch file applicable to your version of Quicken in the links above.
Download it and save it to disk.
Open the Downloads folder. Right-click the downloaded patch file. Click "Run as Administrator" to execute the installation program.
This will replace any Quicken software modules with a known consistent release level and, hopefully, eliminate any software corruption or errors during installation as a cause of this issue.

Reboot Windows when done with the above and try Quicken again.

During One Step Update from Quicken on your desktop / laptop, if you get error CC-501 for all of your Express Web Connect - connected accounts from several banks while other bank accounts using Direct Connect or Web Connect work OK ...

Please do not use any "Reset CC Credentials" instructions found here in the Community to correct online banking errors.  Instead, please contact Support.
This also applies if you get error CC-510
Support has access to a tool that can "reset" the User profile internally on the server.

https://www.quicken.com/support#contact-support

UKR

Let's try some "Troubleshooting 101" to ensure the Quicken software is installed and updated properly.

What is the exact release number for your version of Quicken?
If clicking on Help / About Quicken does not show one of the following you are missing required software updates and, for older versions, possibly the required Intuit ID to Quicken ID conversion:

Quicken US version:

- 2016 ... Release R 19.3, support discontinued 4/30/2019, https://www.quicken.com/support/quicken-discontinuation-policy
- 2017 ... Release R 19.5 *, https://www.quicken.com/support/quicken-2017-windows-release-notes-updates-and-mondo-patch
- 2018 ... users with an active subscription were upgraded to 2019 when installing the R 14.23 patch released 10/8/2018 or any later patch
- 2019 ... Release R 21.16 *, https://www.quicken.com/support/update-and-mondo-patch-20182019-release-quicken-windows-subscription-product

Quicken Canada version:

- 2016 ... Release R 7.2, support discontinued 5/31/2019, https://www.quicken.com/support/quicken-discontinuation-policy
- 2017 ... all users with an active subscription should have been upgraded to 2018 already
- 2018 ... upgraded to 2019 when installing the R 15.24 patch or any later patch
- 2019 ... Release R 16.22 *, https://www.quicken.com/support/update-and-mondo-patch-20182019-release-quicken-windows-subscription-product

( * minimum required release number, may be higher, subject to change without notice)

Please do this even if you are on the latest release already:
Locate the US or Canada Mondo Patch file applicable to your version of Quicken in the links above.
Download it and save it to disk.
Open the Downloads folder. Right-click the downloaded patch file. Click "Run as Administrator" to execute the installation program.
This will replace any Quicken software modules with a known consistent release level and, hopefully, eliminate any software corruption or errors during installation as a cause of this issue.

Reboot Windows when done with the above and try Quicken again.

During One Step Update from Quicken on your desktop / laptop, if you get error CC-501 for all of your Express Web Connect - connected accounts from several banks while other bank accounts using Direct Connect or Web Connect work OK ...

Please do not use any "Reset CC Credentials" instructions found here in the Community to correct online banking errors.  Instead, please contact Support.
This also applies if you get error CC-510
Support has access to a tool that can "reset" the User profile internally on the server.

https://www.quicken.com/support#contact-support