How do I correct an account transfer that continues to switch-back to the incorrect account?

Brent Marston

I logged a transfer from my Checking to Account A. Later, it shows that it went to Account B. I correct, yet it continues to switch back on it's own. I deleted the transaction and entered another, which behaves similarly. This is the only time that this has ever happened.

UKR

Are you syncing your data file to Quicken Mobile / Web?
It's quite possible that the Sync process is mucking this up ...

Reset Sync so that the current cloud sync file is replaced with a fresh complete copy
Do note that a full Sync process may take many minutes to complete.

Log out of your mobile app, then do this on your desktop / laptop:

How to reset Sync to Cloud

1. Go to Edit / Preferences / Quicken ID, Sync & Alerts
2. Under the "Mobile and Web" group to the right, if present, click the "Reset your cloud data" link and follow the instructions until it is complete.

UKR

Are you syncing your data file to Quicken Mobile / Web?
It's quite possible that the Sync process is mucking this up ...

Reset Sync so that the current cloud sync file is replaced with a fresh complete copy
Do note that a full Sync process may take many minutes to complete.

Log out of your mobile app, then do this on your desktop / laptop:

How to reset Sync to Cloud

1. Go to Edit / Preferences / Quicken ID, Sync & Alerts
2. Under the "Mobile and Web" group to the right, if present, click the "Reset your cloud data" link and follow the instructions until it is complete.

Brent Marston

Thanks! That seems to have worked :) Never thought about the Cloud Sync as a culprit.