One transaction continually refusing to sync to the cloud....

Eric Wolff

This has been a recurring issue for some time now. Whenever I pay my monthly bill to State Farm (which is distributed to several different categories), Cloud Sync refuses to sync it. I get the following error message:

"The desktop transaction in "Joint Checking" on "08/23/2019" for $-384.40 was not synced. The referenced resource (parameter = splitItem.id, id=(many numbers) does not exist."

I've tried deleting and re-entering the transaction and then syncing again, but that makes no difference. It comes from a recurring bill payment, so I tried deleting and re-entering the recurring transaction. No dice. Same problem.

I've also tried resetting my cloud data. Sometimes that works, sometimes it doesn't.

Honestly, I would simply ignore the message (I don't need my insurance bill to sync to my iPhone), but until the problem is cleared, Quicken refuses to download any data from the cloud. So not fixing it is not an option.

I've Googled this issue and it appears that MANY people are having it, but I'm guessing that they're just happy resetting their cloud data all the time. Since that doesn't always work for me, and it's somewhat time-consuming, I'd really like to figure out what the problem is with this one transaction and fix it.

Any ideas??

Thanks!!

-Eric.

Quicken Sarah

Hello @Eric Wolff

Thank you for taking the time to share the details of this issue with the Community, although I apologize that you have not yet received a response.

Typically a sync error like this is caused by a piece of information in the transaction(s) that is either not supported for syncing or is damaged, such as a broken category or tag.

Based on the text of this specific error message, I suspect that the transaction in question has split categories - is that correct?

If so, are the split lines out of balance or missing information?

If not, and you haven't already, I would recommend first deleting the problem transaction and then running a Validate & Repair to check for any issues with the categories and/or tags.

To run a validate, go to the File menu > File Operations > Validate & Repair option.  In the window that opens, mark the box to "Validate file" and click OK.

When the process has completed a data log will open in the Notepad program - are any errors or issues listed?

When ready the data log may be closed and then please close and re-open Quicken and recreate the transaction.

Once recreated, please try to sync once more - does the error still occur?

Please let us know, thank you.

Sarah

Quicken Sarah

Hello @Eric Wolff

Thank you for taking the time to share the details of this issue with the Community, although I apologize that you have not yet received a response.

Typically a sync error like this is caused by a piece of information in the transaction(s) that is either not supported for syncing or is damaged, such as a broken category or tag.

Based on the text of this specific error message, I suspect that the transaction in question has split categories - is that correct?

If so, are the split lines out of balance or missing information?

If not, and you haven't already, I would recommend first deleting the problem transaction and then running a Validate & Repair to check for any issues with the categories and/or tags.

To run a validate, go to the File menu > File Operations > Validate & Repair option.  In the window that opens, mark the box to "Validate file" and click OK.

When the process has completed a data log will open in the Notepad program - are any errors or issues listed?

When ready the data log may be closed and then please close and re-open Quicken and recreate the transaction.

Once recreated, please try to sync once more - does the error still occur?

Please let us know, thank you.

Sarah