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Can't correct eBill link

bmohler95

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Quicken Sarah

Hello @bmohler95

Thank you for taking the time to share the details of this issue with the Community, although I apologize that you have not yet received a response.

If you are still experiencing issues with linking the Fifth Third Bank Mortgage eBill and haven't already, please contact Quicken Support for assistance with some advanced troubleshooting that should resolve this behavior.

Please let us know how it goes with Support, thank you.

Sarah

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bmohler95

I attempted to set up my Fifth Third Bank Mortgage with an eBill Link. I went through the whole process and linked to the correct account. I then realized I needed to change the Payee as the mortgage had been at MB Financial up until a few months ago. When I did this, for some reason it lost the eBill link. Now when I attempt to set up the eBill link, the selection box that comes up doesn't give my mortgage account as an option to select from anymore. It's almost as if the Fifth Third site recognizes that I set this up once and so won't let me do it again. Is there anything I can do to reset this so I can actually link my mortgage account to the scheduled transaction?

Quicken Sarah