Where does my register scheduled entry go

Matthew Caswell

I have scheduled entries that were imported from Quicken Mac 2007 (I'm using 5.11 after downgrading from the terrrible update this morning) even before this downgrade, on some bills when I click on them, press cmd E and then select online payment, enter the amount and set the date, when I click pay now.. the whole line disappears and it never contacts the bank. The bill is removed from the scheduled payments and the register.

What never never land are my bills going to? It doesn't happen on all of them .

Quicken Sarah

Hello @Matthew Caswell

Thank you for taking the time to share the details of this issue with the Community, although I apologize that you have not yet received a response.

If you are still experiencing issues with the online payment details disappearing, I recommend contacting Quicken Support for assistance with some advanced troubleshooting.

Please let us know how it goes with Support, thank you.

Sarah

Matthew Caswell

Well, it happened again today.. clicked on PAY NOW and it disappeared from my register. I had to do a new entry. Tried to call bill pay support but it's a holiday so I'll call tomorrow.

Matthew Caswell

By the way, this was on the new 15.12.3 update.