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CC-501 repeatedly when trying to add CareCredit

Hi! I can't get my CareCredit account added to Quicken 2017 on my Windows 10 computer. I continue to get the CC-501 error. I have been trying this for years and end up throwing up my hands and walking away. Are there any hints or tips on how to make Quicken add my CareCredit account and then import transactions without a problem? I'm so frustrated I'm looking at other options... Thank you so much for any help. :)

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