How do I get Quicken Mac version 5.12.3 to download transactions from American Express (edited)
Bud Jones
Member ✭✭
I have been using Quicken for several years. Today when I started it up for my monthly look at transactions I was informed there was a new update. So I naturally updated to 5.12.3. Update went ok. I told it to update all the accounts. It did most of them but balked at American Express showing me a message that American Express had changed their protocols and I would have to deactivate my account and reactivate it. It also pointed me to some clear instructions on how to deactivate and activate. So I followed the instructions and ended up with an error message:
"You have no more accounts at American Express to activate."
"it looks like you've already set up all of your accounts at American Express for the username you provided"
I only have one account and username at American Express. So I tried again, carefully following all the steps to activate the account. Same result. Quit Quicken restarted and tried again. Same result. Tried Web Connection instead of Direct Connection - same result.
One possible clue is: American Express is one of the accounts where I have a 2 factor password. Quicken should have come back and requested the handshake for the 2 factor password but it didn't - just sent me the confusing error message.
"You have no more accounts at American Express to activate."
"it looks like you've already set up all of your accounts at American Express for the username you provided"
I only have one account and username at American Express. So I tried again, carefully following all the steps to activate the account. Same result. Quit Quicken restarted and tried again. Same result. Tried Web Connection instead of Direct Connection - same result.
One possible clue is: American Express is one of the accounts where I have a 2 factor password. Quicken should have come back and requested the handshake for the 2 factor password but it didn't - just sent me the confusing error message.
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Best Answer
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Hello @Bud Jones & @HansT
I'm sorry to hear that you are continuing to experiencing issues adding/updating accounts with American Express and thank you for taking the time to report this issue to the Community.
We have received notification that American Express is continuing to perform maintenance that is impacting the connection with Quicken and currently all Quicken for Windows and Mac Users may receive an error when adding/updating accounts.
For more information, and if you would like to receive notice automatically once maintenance has been completed and connections restored, please visit here and bookmark the Alert by clicking the yellow star icon in the upper right corner.
I hope this information is helpful, thank you.
Sarah5
Answers
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Hello @Bud Jones & @HansT
I'm sorry to hear that you are continuing to experiencing issues adding/updating accounts with American Express and thank you for taking the time to report this issue to the Community.
We have received notification that American Express is continuing to perform maintenance that is impacting the connection with Quicken and currently all Quicken for Windows and Mac Users may receive an error when adding/updating accounts.
For more information, and if you would like to receive notice automatically once maintenance has been completed and connections restored, please visit here and bookmark the Alert by clicking the yellow star icon in the upper right corner.
I hope this information is helpful, thank you.
Sarah5 -
September 9, 2019 - I just tried updating my American Express transactions and I get the same error message that I was getting when I started this discussion. Problem is not solved yet.
Bud Jones0
This discussion has been closed.