Sending reports via Email - not received

Charles Hess

The send icon for reports does not appear to actually send a PDF. The screen responds with "sent" but it does not arrive at email address.

Ps56k2

Yeah - @Charles Hess   What version ? 

As per @UKR

Q 2019 does not use your PC's email client software any longer. It uses a Quicken service instead. Your firewall software (or any corporate firewall) must not be blocking Quicken attempts to establish outbound internet connections.
Older Quicken versions require a 32-bit mail software on your PC to communicate.

If you're having problems making it work, I'd say it's time to call Quicken Support on the phone and request help.  Let them do a screen share session with you to review the situation on your computer, to determine the nature of the problem and to figure out how to fix it.

Greg_the_Geek

By any chance, is your Quicken ID a Yahoo email address?

Ps56k2

Just tried it - works for me - Qwin 2019 - R22.12 -

What version are you using.... --- Help --> About Quicken

I was puzzled in that it just "sent it" and didn't use any local email client or settings.
There is nothing in the Quicken Preferences....
Looked at the source code of the received email after it was "Sent" -
It appears to somehow use the Quicken.com domain and email servers to actually send out the physical email...

Status: U Return-Path: <bounces+2678493-852a-XXXX=XXXX.com@qcsemail.quicken.com>

Status: U Received-SPF: pass (ibscan-hornet.atl.sa.earthlink.net: domain of qcsemail.quicken.com designates 198.37.144.153 as permitted sender) client-ip=198.37.144.153; envelope-from=bounces+2678493-852a-XXXX=ZZZZ.com@qcsemail.quicken.com;

Received: from o3.qcsemail.quicken.com ([198.37.144.153]) by ibscan-hornet.atl.sa.earthlink.net (EarthLink SMTP Server) with ESMTP

DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=quicken.com; h=content-type:from:mime-version:subject:to; s=s1; bh=6F7ZNh8TvUhrkLyK0KkTh6oDQDhDUA3OgiYY98cONSs=;

Tom Young

Works for me, too.  R22.12 also.

Ps56k2

Yeah - @Charles Hess   What version ? 

As per @UKR

Q 2019 does not use your PC's email client software any longer. It uses a Quicken service instead. Your firewall software (or any corporate firewall) must not be blocking Quicken attempts to establish outbound internet connections.
Older Quicken versions require a 32-bit mail software on your PC to communicate.

If you're having problems making it work, I'd say it's time to call Quicken Support on the phone and request help.  Let them do a screen share session with you to review the situation on your computer, to determine the nature of the problem and to figure out how to fix it.