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Where have my Investment transaction gone?

I have used various Quicken versions over the past 26 years.I have entered investment transactions manually. Two days ago,I entered a number of transaction to bring my transaction data up to date.Yesterday,I had several more transactions to enter,and found that those several days prior had disappeared.They could not be found even with the help of Quicken Support.In addition,the back up file was gone also.What has happened to my entries and the backup file? HELP!

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