Cannot update bank password for account (Q Mac)

Heidi O.

Hi-my bank requested a password change to my online account which I did. I then went to update the new password in Quicken>Settings>Change Password, but it will not let me update to the new password so I am unable to download new transactions. Anything I am missing here? (Quicken Starter 2019 - 5.12.5 - macOS 10.14.6). I attempted to go into Mac Keychain and make the change there for that Quicken account access, but unfortunately, I do not remember the old password and I assumed Keychain would automatically update Keychain once I adjusted it in the my settings. Thanks.

Quicken_Natalie

Hello Heidi O.,

Thank you for providing the details of this issue to the Community, although I apologize for any frustration you may be experiencing.

I suggest deactivating and then reactivating the account, rather than utilizing the Change Password option. You'll want to use your new credentials when reestablishing the link through the reactivation process.

Following these steps should allow you to re-link the account with the updated password, and it should automatically update the password in Keychain Access as well.

Let us know how it goes!

-Quicken Natalie 

lhossus

Heidi O. said:

... I attempted to go into Mac Keychain and make the change there for that Quicken account access, but unfortunately, I do not remember the old password and I assumed Keychain would automatically update Keychain once I adjusted it in the my settings. Thanks.

You should not have to remember the old password for an account at a bank. That is the job of the Keychain application.

What you have to remember is the password to unlock the keychain in which the password is stored. Quicken usually stores passwords in the keychain named "login". The most likely password to unlock this keychain is the same password you use to log in to your account on your Macintosh.

If you have trouble with accessing the password for your bank account that is stored in the keychain then tell us exactly what the password prompt says. It should say

Keychain Access wants to use the "login" 
keychain.
Please enter the keychain password.
Password: ________________________

Once you enter the correct password you should be able to view the old password, and change it.

Quicken_Natalie

Hello Heidi O.,

Thank you for providing the details of this issue to the Community, although I apologize for any frustration you may be experiencing.

I suggest deactivating and then reactivating the account, rather than utilizing the Change Password option. You'll want to use your new credentials when reestablishing the link through the reactivation process.

Following these steps should allow you to re-link the account with the updated password, and it should automatically update the password in Keychain Access as well.

Let us know how it goes!

-Quicken Natalie 

lhossus

Heidi O. said:

... I attempted to go into Mac Keychain and make the change there for that Quicken account access, but unfortunately, I do not remember the old password and I assumed Keychain would automatically update Keychain once I adjusted it in the my settings. Thanks.

You should not have to remember the old password for an account at a bank. That is the job of the Keychain application.

What you have to remember is the password to unlock the keychain in which the password is stored. Quicken usually stores passwords in the keychain named "login". The most likely password to unlock this keychain is the same password you use to log in to your account on your Macintosh.

If you have trouble with accessing the password for your bank account that is stored in the keychain then tell us exactly what the password prompt says. It should say

Keychain Access wants to use the "login" 
keychain.
Please enter the keychain password.
Password: ________________________

Once you enter the correct password you should be able to view the old password, and change it.

Heidi O.

Hi - deactivating and reactivating worked, gave that a shot this morning, thanks! You do actually have to know the old password in Keychain to make a change to a new one, no getting around it. I don't use Keychain for anything except Quicken which is why I had issues. Anyway, all fixed, thanks!