Not working after update

Susan Taylor Bulk

In June I did an update and it totally ruined my display. There was 1/2 height top bar and 1/2 height menu bar (file, edit...)--both unreadable. I was on an interminable call with support and the young man finally fixed it for me. Since then I have avoided updates...until today. AND IT HAPPENED AGAIN!!!! Gustavo, today's support, could NOT fix it for me after an hour. I feel I can no longer really recommend Quicken with this type of problem. I am going to cancel my subscription unless you find a workaround for this SOON. (BTW, tech support was called after I did all the online suggestions at troubleshooting.

UKR

Font size problems? Display issues? (Windows)

If you are using a version of Quicken at the Quicken 2019 US R 19.44 patch level or newer and you have previously made the following Compatibility change, please undo the change.
Users of older Quicken versions please try the following:

• Close Quicken !!! (This process won't work while Quicken is running!)
• Check the Compatibility tab settings in your Quicken Desktop program icon:

• In the Windows Start Menu right-click the Quicken icon. Select "Open File Location". This brings up a Windows File Explorer window. Right-click the highlighted Quicken shortcut line item.
  or

• Go to the traditional Windows Desktop and right-click the Quicken program icon.

• Now click Properties.

• Select the Compatibility tab.

• Uncheck all settings.

• Windows 7, 8.1: Check "Disable display scaling on high DPI settings". 
  Windows 10:  Check "Override high DPI scaling behavior. Scaling performed by:" and select "Application"  (also try the other available options!)

• Be sure to uncheck the "Run this program in compatibility mode for [older Windows version]" setting.

• Click the "Change settings for all users" button.

• Click Apply and exit.

• Now start Quicken and see if that makes a difference.

Some additional tuning suggestions:

• Try this workaround for 4k monitors
  https://www.quicken.com/support/work-around-display-issues-high-resolution-monitors

• Unless absolutely required, try not to use "View / Use large fonts"

• Try setting the bank account registers to use a different font style or size: go to Edit / Preferences / Register, click the Fonts button and try different fonts.

• Try adjusting the bank account registers' row height: go to Edit / Preferences / Register, choose among the available Row Height choices: Compact, Comfortable or Standard

• If all else fails, try changing Windows Control Panel / Display options for "Make text and other items … smaller or larger" to use a different scaling level.