Complaint about Quicken Support [edited title for clarity]

tlc0gjh

Technical support on phone has been horrible. Technicians are talking in a room full of other technicians all talking and I can't hear discussion due to background noise. Also heavy I dian accents make it hard to understand.

Quicken Sarah

Hello @tlc0gjh

Thank you for taking the time to share your feedback with the Community, although I apologize for any frustration or inconvenience experienced.

I took the liberty of reviewing our Support system and apologize, but I was not able to locate a recent case or contact from the Quicken ID associated with your Community profile.  

Were you provided with a Case number for these contacts?  If not, may I ask, what phone number did you call for Support?

Our Support Teams are located in Boise ID, Tucson AZ and Guatemala and I'm concerned you may not have contacted the official Quicken Support teams.

Please let us know, thank you.

Sarah

Quicken Sarah

Hello @tlc0gjh

Thank you for taking the time to share your feedback with the Community, although I apologize for any frustration or inconvenience experienced.

I took the liberty of reviewing our Support system and apologize, but I was not able to locate a recent case or contact from the Quicken ID associated with your Community profile.  

Were you provided with a Case number for these contacts?  If not, may I ask, what phone number did you call for Support?

Our Support Teams are located in Boise ID, Tucson AZ and Guatemala and I'm concerned you may not have contacted the official Quicken Support teams.

Please let us know, thank you.

Sarah

volvogirl

Sounds like you got a fake support number.  Where did you get the number?

BE CAREFUL!  If you called one of those support phone numbers the bank gave you or you found on the internet that is not really Quicken support but a fake place.   Once you pay them they will mess up your computer and try to charge you more and more to "fix it".

See Quicken Kathryn's FAQ on 3rd party support  

https://getsatisfaction.com/quickencommunity/topics/quicken-faq-why-is-quicken-charging-me-for-product-support-where-can-i-get-free-quicken-support