Complaint about Quicken Support [edited title for clarity]

Question

Technical support on phone has been horrible.  Technicians are talking in a room full of other technicians all talking and I can't hear discussion due to background noise.  Also heavy I dian accents make it hard to understand.

Quicken Sarah · Accepted Answer

Hello @tlc0gjh

Thank you for taking the time to share your feedback with the Community, although I apologize for any frustration or inconvenience experienced.

I took the liberty of reviewing our Support system and apologize, but I was not able to locate a recent case or contact from the Quicken ID associated with your Community profile.

Were you provided with a Case number for these contacts?  If not, may I ask, what phone number did you call for Support?

Our Support Teams are located in Boise ID, Tucson AZ and Guatemala and I'm concerned you may not have contacted the official Quicken Support teams.

Please let us know, thank you.

Sarah