Issue with deleting cloud data from Windows version

William Smith Jr

I recently encountered an issue on the Windows side that led me to giving the Mac version another try. As I've been generally happy with the Mac version and prefer that since I can use Quicken natively vs within a Windows VM, I'm trying to clean up traces from my Windows installation. One of those traces is the online cloud data. I'm trying to follow the instructions at https://www.quicken.com/support/how-edit-or-delete-your-cloud-datasets-quicken-windows but in step 3 where "Cloud accounts associated with this Quicken ID is highlighted in red" is referenced, I'm not seeing that option at all.

If I view all cloud accounts from the Mac side, the only account I'm seeing is the one associated with the Mac install. This would seem to indicate the Window version has in fact been purged; however, when logging into app.quicken.com, I have 2 different cloud accounts to choose from. When I choose the Windows version, there's no data there since I have that functionality turned off within the Windows version; however, my expectation is that disabling that functionality would have fully purged all remnants, including the actual data file itself such that I only have 1 data file to choose from.

Am I missing something here / is there a way to fully purge that Windows data file from the cloud?

Thanks,

Bill

John_in_NC

A few converts have had lingering Windows cloud data files leftover. They show up on the Mac program with the Win logo, but they can't delete them. Since they no longer owned the Win machine, they couldn't delete from that side. Contacting support was the only workaround.

But, you aren't seeing them on the Mac side, I don't know if you have anything to worry about. Even if you don't use mobile, files are associated with a Cloud account for all the backend services from subscription auth to stock quotes, etc. 

If it were I, and the resulting Win side account were blank, I wouldn't worry about it. 

John_in_NC

A few converts have had lingering Windows cloud data files leftover. They show up on the Mac program with the Win logo, but they can't delete them. Since they no longer owned the Win machine, they couldn't delete from that side. Contacting support was the only workaround.

But, you aren't seeing them on the Mac side, I don't know if you have anything to worry about. Even if you don't use mobile, files are associated with a Cloud account for all the backend services from subscription auth to stock quotes, etc. 

If it were I, and the resulting Win side account were blank, I wouldn't worry about it.