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When I open a savings account, I see no "new transactio[n]" line.

JCLaramie148

When I open a savings account, I see no "New Transaction: line. Therefore I am unable to enter a transaction, i.e. interest.

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Accepted answers

UKR

If you haven't rebooted Windows since you installed the latest software update, please do so now and then try Quicken again.

Still not working?

Let's try some "Troubleshooting 101" to ensure the Quicken software is installed and updated properly and that your data file is in good working order.
Please perform all the steps in this document:
Troubleshooting 101 - Fixing Software Installation and Data File Problems

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JCLaramie148

When I open a savings account, I see no "New Transaction" line. Therefore, I am not able to make an entry, i.e. interest.

NotACPA

Can you post a screen shot of what you ARE seeing? Because there should be a blank line in the account register ... immediately below the "Opening Balance" transaction.

Use the Win Snipping tool, in your Win Accessories folder, to take the snapshot and then post it here using the "paper with a folded corner" icon above.

JCLaramie148

The backdoor approach I have been using since upgrading to Quicken 2019 is to enter the transaction into my checking account and then moving it to the savings account.

Quicken.JPG

volvogirl

Try clicking the Date column heading to reverse the sort order. The newest current date should be at the bottom not the top.

JCLaramie148

Thanks volvogirl -
Your suggestion to click on the arrow in the Date heading moved the most current entry to the bottom of the register, but there still was no blank entry transaction line, either on the top or the bottom of the register.
All of my other accounts have the current date, and the blank entry transaction line, on the top - I set them up that way. That setup just doesn't work with the savings account, which is under the heading "Property & Debt". All of my other accounts (Cash, Checking, and Credit Cards) are under the "Banking" heading.

NotACPA

volvogirl said:

Try clicking the Date column heading to reverse the sort order. The newest current date should be at the bottom not the top.

But even then, there should be a blank transaction at the top of the account register. SO, @JCLaramie148 are you sure that you've scrolled all the way to the top of the register?

volvogirl

Couple ideas. Try clicking RESET on the Filters at the top.
Can you do a Ctrl+N?
Switch to a 2 line display? Ctrl+2

UKR

If you haven't rebooted Windows since you installed the latest software update, please do so now and then try Quicken again.

Still not working?