quicken will not backup without restarting my computer. Is this being addressed?

keofurey001

I am not sure when it started but I cannot save a backup without restarting my computer. It has been like this for a while. Is this being addressed?

UKR

You did not give us sufficient details to really see what's going wrong.
Do you get errors like "File not backed up"?
Is there a Sync to Mobile process that's running for a loooong time (> 1 hr) and never finishes?
Or is there something else going on?

Let's try some "Troubleshooting 101" to ensure the Quicken software is installed and updated properly and that your data file is in good working order.
Please perform all the steps in this document:
Troubleshooting 101 - Fixing Software Installation and Data File Problems

Are you Syncing to Mobile/Web?
Do you use the Mobile app on your smartphone or the Quicken on the Web feature?

If no, turn Sync off completely. You don't need it.

If yes, try to Reset Sync so that the current cloud sync file is replaced with a fresh complete copy
Do note that a full Sync process may take many minutes to complete.

Log out of your mobile app, then do this on your desktop / laptop:

How to reset Sync to Cloud

1. Go to Edit / Preferences / Quicken ID, Sync & Alerts
2. Under the "Mobile and Web" group to the right, if present, click the "Reset your cloud data" link and follow the instructions until it is complete.

How to turn off Sync to Cloud for the current data file

1. Go to Edit / Preferences / Quicken ID, Sync & Alerts
2. Click the "Sign in as a different user" link immediately above the "Mobile and Web" group.
3. Sign out, then sign back in to your Quicken account using your current (correct) Quicken ID.
4. If the current data file was actively synced to mobile prior to signing out,  the following screen will present a "Use mobile" / "Don't use mobile" choice. Make sure you select the "Don't use mobile" option and move through the remainder of the process. 
   [Please note: The mobile sync option is the default here.]

GeoffG

No, this in not a known issue and is more likely a data corruption issue, not a bug. I would suggest running a file validation to check for errors. File>File Operations>Validate.

UKR

You did not give us sufficient details to really see what's going wrong.
Do you get errors like "File not backed up"?
Is there a Sync to Mobile process that's running for a loooong time (> 1 hr) and never finishes?
Or is there something else going on?

Let's try some "Troubleshooting 101" to ensure the Quicken software is installed and updated properly and that your data file is in good working order.
Please perform all the steps in this document:
Troubleshooting 101 - Fixing Software Installation and Data File Problems

Are you Syncing to Mobile/Web?
Do you use the Mobile app on your smartphone or the Quicken on the Web feature?

If no, turn Sync off completely. You don't need it.

If yes, try to Reset Sync so that the current cloud sync file is replaced with a fresh complete copy
Do note that a full Sync process may take many minutes to complete.

Log out of your mobile app, then do this on your desktop / laptop:

How to reset Sync to Cloud

1. Go to Edit / Preferences / Quicken ID, Sync & Alerts
2. Under the "Mobile and Web" group to the right, if present, click the "Reset your cloud data" link and follow the instructions until it is complete.

How to turn off Sync to Cloud for the current data file

1. Go to Edit / Preferences / Quicken ID, Sync & Alerts
2. Click the "Sign in as a different user" link immediately above the "Mobile and Web" group.
3. Sign out, then sign back in to your Quicken account using your current (correct) Quicken ID.
4. If the current data file was actively synced to mobile prior to signing out,  the following screen will present a "Use mobile" / "Don't use mobile" choice. Make sure you select the "Don't use mobile" option and move through the remainder of the process. 
   [Please note: The mobile sync option is the default here.]