You did not give us sufficient details to really see what's going wrong. Do you get errors like "File not backed up"?Is there a Sync to Mobile process that's running for a loooong time (> 1 hr) and never finishes?Or is there something else going on?
Let's try some
"Troubleshooting 101" to ensure the Quicken software is installed and
updated properly and that your data file is in good working order.
Please perform all the steps in this document:Troubleshooting
101 - Fixing Software Installation and Data File Problems
Are you Syncing to Mobile/Web?
Do you use the Mobile app on your smartphone or the Quicken on the Web feature?
If no, turn Sync off
completely. You don't need it.
If yes, try to Reset
Sync so that the current cloud sync file is replaced with a fresh complete copy
Do note that a full Sync process may take many minutes to complete.
Log out of your
mobile app, then do this on your desktop / laptop:
How to reset Sync to Cloud
How to turn off Sync to Cloud for the current data
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