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After installing the latest update, my system is jamming up when I attempt to update balances.

ToddF55

With the balance update request, I received a screen that says my log in failed and get a "re-try" button. However, the system is locked on that screen and I'm not able to do anything except to re-boot my computer. Any idea on how to correct this issue?

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Accepted answers

UKR

The alert I gave you notice about was closed as "resolved" yesterday.

If you are still having problems during One Step Update, please try this:

Go to Edit / Preferences / Quicken ID, Sync & Alerts
Click the "Sign in as a different user" link immediately above the "Mobile and Web" group.
Sign out, then sign back in to your Quicken account using your current (correct) Quicken ID.

All comments

UKR

Are you trying to log in to the Quicken ID?
If so, an Alert has just been posted:
https://community.quicken.com/discussion/7863055/new-11-6-19-oops-something-went-wrong-error-when-signing-into-quicken-id

Ps56k2

what version of Quicken --- Help --> About Quicken

ToddF55

My Quicken Version is R23.14

UKR

The alert I gave you notice about was closed as "resolved" yesterday.

If you are still having problems during One Step Update, please try this:

Go to Edit / Preferences / Quicken ID, Sync & Alerts
Click the "Sign in as a different user" link immediately above the "Mobile and Web" group.
Sign out, then sign back in to your Quicken account using your current (correct) Quicken ID.