I am having problems with start up. Home screen comes up but I then get an unexpected error message?

Question

My renewal starts today but I do not have access to my data.  Is the renewal why?
 The error message stated that there was a improper shut down. We did have a power outage. Could this cause this repeated error message every time I start up.

Any suggestions

UKR · Accepted Answer

An unexpected power outage in the middle of a Quicken session can cause damage, not only to your Quicken data file, but also to other files on your hard drive. Please run a thorough CHKDSK (disk error check) at your earliest convenience.

I also recommend you buy an uninterruptible power supply aka UPS aka battery stand-by system and hook it up to your desktop computer. Having lived in the thunderstorm - prone State of Georgia in the past, a UPS has saved my bacon and my PC many times.
To repair your damaged Quicken data file please do this after CHKDSK has completed:

Quicken crashes, hangs or loops
at startup?

Please
try this:

Reboot
Windows.

Close Quicken.

Use Windows File Explorer to locate and rename
your current Quicken data file, for example, from Qdata.QDF to
QdataX.QDF

Usually this file is located in your \Documents\Quicken folder.

Having
done that start Quicken as usual from the Start Menu or Desktop Quicken
icon.

If Quicken cannot find your current data file during startup it should just
simply load the program and give you either a nearly blank menu screen or one
that has options to start as new user, restore from backup, etc.

* If you get to this point
     without Quicken crashing 
* click on File in the Menu
      bar. Select the Validate function. Select the renamed Quicken data file
      and see if Quicken can access and repair it.

* If the data file is beyond
      repair, try to restore your data file from the most recent Manual or
      Automatic backup. Go back to restoring successively older backups until
      you find a file that works
https://www.quicken.com/support/how-backup-or-restore-your-quicken-data

* If you can't get Quicken to
     start at all,
* uninstall Quicken using this
      procedure: 
http://www.quicken.com/support/using-qcleanui-uninstall-quicken

* When done, reboot your
      computer and then reinstall Quicken from 
      your account at quicken.com, your CD or saved downloaded
      installation file or and allow it to update to the latest available patch
      release level.