Impossible to install backup files after re installing Quicken

Polaire

I recently had to format my computer to install a new SSD and I had to re install all my softwares. When I tried to include my data from a USB I got a message stating:''could not restore the file. I also have an external drive for backups but I got the same result.
What could be done ?
Thank You !
Paul

volvogirl

Did you try first copying the file from the USB and external drive to the hard drive?  You should not access the data files from a USB etc.  

volvogirl

Did you try first copying the file from the USB and external drive to the hard drive?  You should not access the data files from a USB etc.  

Ps56k2

What version of Quicken -

Can you start Quicken, and create a NEW file - as a test to see if Quicken is ok -

Polaire

On the other hand, I succeeded to download files from my bank and another financial institution. But I would much prefer my own files as they're more accurate when it comes to details (categories,etc).
Thanks to you all for trying to help me !
Paul

miklk

If you can access the old file in File Explorer:

Check the properties to see if it is read only (and if so, un check that)
Copy the file on the USB and Paste it to your new SSD drive in Documents Folder or the default Documents\Quicken Folder
Check the properties again to be sure it is not marked read only.

Now, Try File/Open and find the file on the new SSD drive in the Documents folder you put it in

Let us know if you got it open

Polaire

Thank you kindly for your help. Unfortunately,it did'nt solve the problem,
After some check,I'm pretty sure my backup files are not corrupted.
Regards,
Paul