Can’t convert Quicken Windows 2017 to newest Mac version

SusanLJ

I actually have two separate files. One is for Personal and one for Business. I put the backup of both files on a flash drive and started with the personal file first. All went well with no problems. The problem is that when I try to restore the backup for the business file, it is grayed out on the flash drive and not clickable. I tried doing another backup on windows and then putting that one on flash drive but same problem. Any help is appreciated!

John_in_NC

While it shouldn't matter, these things first:

1. Don't use a backup-copy your actual data file
2. Since your file will really be going through a copy of QWin to be converted, keep the filename simple (conforming to the older DOS 8.3 naming rules, and no special characters.
3. Copy the file off your flash drive onto your Mac before trying to access.

If you don't have success, then I would reach out to support for assistance:

https://www.quicken.com/support#contact-support

John_in_NC

While it shouldn't matter, these things first:

1. Don't use a backup-copy your actual data file
2. Since your file will really be going through a copy of QWin to be converted, keep the filename simple (conforming to the older DOS 8.3 naming rules, and no special characters.
3. Copy the file off your flash drive onto your Mac before trying to access.

If you don't have success, then I would reach out to support for assistance:

https://www.quicken.com/support#contact-support

SusanLJ

Thanks, will try that

SusanLJ

John_in_NC or anyone,

When I am copying just the actual data file, which one is that? Thanks for the help.