Emailed rent receipts not received by tenants

Carmela

After following procedure for entering rent receipts, I press the email button and confirmation appears. My tenants are not receiving them.

Ps56k2

What version -- Help About Quicken

As a test,

have you tried emailing something to yourself - like within a Quicken report ?

Ps56k2

Don't know if your HB version of Quicken has this same general screen for creating emailed docs - as a PDF -
and you enter the email addresses, and checkbox for Send Me A Copy....

Carmela

The version is Quicken 2016 - Yes I did try to email myself.

UKR

Carmela said:

The version is Quicken 2016 - Yes I did try to email myself.

Are you sure about the Quicken version? Check in Help / About Quicken.

Old (unsupported) Quicken 2016 required a 32-bit version of Outlook on your PC as the outgoing email service provider.
New Quicken Subscription uses a Quicken email server that is independent of the email software on your PC. Some ISPs may consider this new email service "SPAM" and hold incoming emails in the Spam folder of the recipient's email box at the ISP's server (they don't make it all the way to the recipient's email software on the PC.) It's up to the recipient to check the Spam folders, both locally and at the ISP server, and to mark these emails as not Spam.

Ps56k2

Carmela said:

The version is Quicken 2016 - Yes I did try to email myself.

just to verify - ..... What is displayed for...   Help --> About Quicken ?
and what happens when you try to email yourself ?