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Error when Accessing Credit Score Report [edited]

Ross Jones

Where is this "Premier" support I'm paying for? I click on support and get a list of questions that have nothing to do with the problem. And the only way I can see to get help is to go to the "Community". [removed - off-topic]

Since there appears to be no other way here's my question:
When I try to get my credit report I get a message saying my information doesn't agree with yours. I do know my own name, address, and ssn. Of course, you don't bother to tell me what information you think is wrong. [How do I fix this?]

[removed - rant/off-topic]

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Accepted answers

UKR

First, please try this to make sure that you are correctly logged on to your Quicken ID:

Go to Edit / Preferences / Quicken ID, Sync & Alerts
Click the "Sign in as a different user" link immediately above the "Mobile and Web" group.
Sign out, then sign back in to your Quicken account using your current (correct) Quicken ID.

If that still doesn't work, I'd say it's time to call Quicken Support on the phone and request help. Let them do a screen share session with you to review the situation on your computer, to determine the nature of the problem and to figure out how to fix it.

Quicken Support:

To contact Quicken Support, please use this link only:
https://www.quicken.com/support#contact-support and select Chat or Phone support.
Phone support is only available during posted business hours. The phone number can found at this website.
If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken 2018+ Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account (US) or https://www.quicken.com/canada/my-account (Canada) next to "Quicken Premium Support" when you log in with your Quicken ID.
To start Chat, your browser must allow popup windows from https://www.quicken.com
Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from other Community members, may not be from Quicken or may not be up-to-date. Use those at your own risk.
Unlike other so-called "Quicken support providers", the real Quicken Support is free for all currently supported versions.

All comments

UKR

Is this the error you are getting?
https://www.quicken.com/support/unable-verify-identity
Here's some more information:
https://www.quicken.com/support/how-can-i-get-my-credit-score-quicken

Ross Jones

No it doesn't look like that. But i can't tell you exactly what it looks like because I'm now locked out for putting in the wrong information too many times. THE INFO I PUT IN IS NOT WRONG. QUICKEN HAS SOMETHING WRONG BUT ISN'T EVEN TELLING ME WHAT'S WRONG. PHOOEY!

UKR

First, please try this to make sure that you are correctly logged on to your Quicken ID:

Go to Edit / Preferences / Quicken ID, Sync & Alerts
Click the "Sign in as a different user" link immediately above the "Mobile and Web" group.
Sign out, then sign back in to your Quicken account using your current (correct) Quicken ID.

Quicken Support:

To contact Quicken Support, please use this link only:
https://www.quicken.com/support#contact-support and select Chat or Phone support.
Phone support is only available during posted business hours. The phone number can found at this website.
If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken 2018+ Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account (US) or https://www.quicken.com/canada/my-account (Canada) next to "Quicken Premium Support" when you log in with your Quicken ID.
To start Chat, your browser must allow popup windows from https://www.quicken.com
Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from other Community members, may not be from Quicken or may not be up-to-date. Use those at your own risk.
Unlike other so-called "Quicken support providers", the real Quicken Support is free for all currently supported versions.