If you haven't
rebooted Windows since you installed the latest software update, please do so
now and then try Quicken again.
Still not working?
Let's try some
"Troubleshooting 101" to ensure the Quicken software is installed and
updated properly and that your data file is in good working order.
Please perform all the steps in this document:Troubleshooting
101 - Fixing Software Installation and Data File Problems
If that doesn't help solve the problem, I'd say it's time to call Quicken Support on the phone and request
help. Let them do a screen share session
with you to review the situation on your computer, to determine the nature
of the problem and to figure out how to fix it.
version, edition level and release of Quicken are you using?
Click Help / About Quicken (Mac: Quicken / About Quicken) to get this
What version of Windows or Mac OS are you using?
Sometimes a picture
is worth a thousand words …
Can you please capture one or more images of the parts of your Quicken window
showing the issue, sensitive information blacked out as necessary to protect
your privacy but annotated to describe the situation, and attach the image(s)
The Windows Snipping Tool (available with Windows 7 and up) can be used to
capture a partial screen image and save it to a file. Microsoft Paint can be used to annotate the
To take a screenshot in Mac please see https://support.apple.com/en-us/HT201361
Please create image files of type PNG, JPG or GIF only.
To attach the image here, start composing your reply in the "Type your
comment" box at the bottom of this webpage. Drag and drop the image or, at
the top of the text entry window you'll see a row of icons possibly beginning
with B I S
Click the "Attach image" icon (the one that looks like a tiny
landscape with mountain and sun). It will allow you to select and upload the
captured image file(s) from your computer. The captured image(s) will be
inserted at wherever the cursor is located in the text.
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