Missing Transactions (edited to include topic)

bake1778

I have the latest Q software for windows and am current on all updates. When I click on a certain transaction which was downloaded from Chase credit card and request to see "all payments from Chase" it usually shows me all the transactions for the current year or whatever time line I select. However, in the last few weeks I have noticed when doing this request, it has dropped out most of my transactions from the report and my quicken register. I am having to refer to my paper statements and re-enter them in my register to coincide with my personal bank account. Anybody have this similar problem? If so, how do you fix it?

q_lurker

"it has dropped out most of my transactions from the report"

A word of warning, maybe.  If you have a REPORT on screen, like a banking transactions report, you select (highlight) one or more transactions, and choose delete, you are not just deleting them from the report.  You are deleting them from your transactions lists (registers).  That has surprised more than one user over the years.  

If you are having this type of issue regularly for unknown reasons, I suggest you make active use of backups and be observant of changes in the account balances.  

q_lurker

"it has dropped out most of my transactions from the report"

A word of warning, maybe.  If you have a REPORT on screen, like a banking transactions report, you select (highlight) one or more transactions, and choose delete, you are not just deleting them from the report.  You are deleting them from your transactions lists (registers).  That has surprised more than one user over the years.  

If you are having this type of issue regularly for unknown reasons, I suggest you make active use of backups and be observant of changes in the account balances.  

bake1778

Thanks, I hadn't thought of that but perhaps that is the reason my transactions have mysteriously disappeared after having entered them properly each week. I will keep check on that.