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Error code cc-502 with Associated Bank - is this a known problem that is being worked on?

greggru

Have been receiving error code CC-502 since 12/12/19 when trying to download from Associated bank. Have deactivated then tried to activate again. Msg, "Quicken can't add this account because the Associated Bank website is temporarily unavailable." Error: CC-502.

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Accepted answers

NotACPA

See if the info in this thread helps: https://community.quicken.com/discussion/comment/20047943#Comment_20047943

AND, have you reviewed this? https://www.quicken.com/support/error-when-updating-accounts-cc-502

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NotACPA

If it's being worked on ... it's being worked by the bank ... NOT Q.

greggru

Msg from Associated Bank on 12/13/19
"It is a known issue with Quicken. It is something that is not an error on our end. I do apologize for the inconvenience."

NotACPA

See if the info in this thread helps: https://community.quicken.com/discussion/comment/20047943#Comment_20047943

AND, have you reviewed this? https://www.quicken.com/support/error-when-updating-accounts-cc-502

glenmccoy

the same problem, very frustrating

Rich Cook

> @greggru said:
> Msg from Associated Bank on 12/13/19
> "It is a known issue with Quicken. It is something that is not an error on our end. I do apologize for the inconvenience."

Um, if it's an issue with Quicken, how is it not an error in Quicken? I don't understand the context of this reply.