Why no OFX log--win 10 pro-- quicken 2020 sub-Ver R23.17 Build 27.1.23.17

lead
lead Member ✭✭✭
in Errors and Troubleshooting (Windows)
Have a blank screen when open QFX log file
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Best Answers

  • markus1957
    markus1957 Quicken Windows Subscription SuperUser, Windows Beta Beta
    Answer ✓
    Both the _SyncLog.dat and OFXLOG.dat files that reside in the same file location and begin with the name of your data file can be deleted using Windows Explorer. Quicken will re-create them the next time it is opened.  There are no means to repair these files so when they quit working, the only option is to delete them.

    I have to periodically delete the SyncLog file for a similar issue.  It's not blank, but it quits displaying new log information. The last line in the log is days old.
  • lead
    lead Member ✭✭✭
    Answer ✓
    "markus1957 " That did it! Not only after deleting all OFXlog and SyncLog files it remade them AND Onestep update started working. A great big THANK YOU.
    My one step update problem was not quite the same as the one that hangs up but like this one
    " One Step Update Not working for all Bank Accounts" from rrbhokies

Answers

  • NotACPA
    NotACPA Quicken Windows Subscription SuperUser ✭✭✭✭✭
    HOW are you opening that file?  Because it's not directly readable.
    The only way to view it's contents is to do HELP, Log Files, OFX Log ... and then save it to your desktop and open with NotePad or WordPad (NOT MS Word).

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • lead
    lead Member ✭✭✭
    Can't save it as it is blank. Opened a new file Friday as to try a fix for One step update not updating . Go to help- click on log files-click on OFX log and a screen opens up with the file and the option to save as is there. On the original file it opens a screen that is blank with the close button but the save as button grayed out. Just created a new file to check and Open help--click on log files--click on OFX log it opens. Can save that to desktop. No OFX log on the original file though
  • lead
    lead Member ✭✭✭
    A correction the "save as" button is not grayed out, it just not do anything.
    And thank you "NotACPA" for reading and responding.
  • NotACPA
    NotACPA Quicken Windows Subscription SuperUser ✭✭✭✭✭
    And the only thing that you can do is wait until Q Development figures it out and releases a fix.
    Sorry.


    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • markus1957
    markus1957 Quicken Windows Subscription SuperUser, Windows Beta Beta
    Answer ✓
    Both the _SyncLog.dat and OFXLOG.dat files that reside in the same file location and begin with the name of your data file can be deleted using Windows Explorer. Quicken will re-create them the next time it is opened.  There are no means to repair these files so when they quit working, the only option is to delete them.

    I have to periodically delete the SyncLog file for a similar issue.  It's not blank, but it quits displaying new log information. The last line in the log is days old.
  • lead
    lead Member ✭✭✭
    Answer ✓
    "markus1957 " That did it! Not only after deleting all OFXlog and SyncLog files it remade them AND Onestep update started working. A great big THANK YOU.
    My one step update problem was not quite the same as the one that hangs up but like this one
    " One Step Update Not working for all Bank Accounts" from rrbhokies
This discussion has been closed.

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