Incorect bill data downloaded from AT&T

Rich Ard

When i download my latest bill from AT&T I am receiving the incorrect information..ie..the due date is wrong. Is this an issue many people are having?

Quicken_Tyka

Hello @Rich Ard

Thank you for taking the response, although I am sorry to hear that you continue to experience this trouble.

May I ask that you navigate to the "Bills and Income" section in Quicken and choose the arrow next to enter on the AT&T bill and choose to "Unlink." 

Then attempt to relink the bill, please let me know if the date is still incorrect after completing this step.

Thank you,
-Quicken Tyka

Quicken_Tyka

Hello Rich Ard,

Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a response.

If you are still experiencing this trouble, may I ask that you provide the incorrect due date that you are seeing in Quicken?

This way I can compare this date to what is being reported on the online biller profile.

Thank you,

-Quicken Tyka

Rich Ard

pops up as december 18 the proper due date is the 7th

Quicken_Tyka

Hello Rich Ard,

Thank you for the response and for reporting the incorrect date.

I was able to locate your profile and view the AT&T bill, I do see that instead of a due date is listed the due date states "Soon."

I have gone ahead and reported this to our services provider, please allow 24-48 hours and please follow up if you still see an incorrect date being listed.

Thank you!

-Quicken Tyka

Rich Ard

it is still posting the incorrect due date

Quicken_Tyka

Hello @Rich Ard

Thank you for taking the response, although I am sorry to hear that you continue to experience this trouble.

May I ask that you navigate to the "Bills and Income" section in Quicken and choose the arrow next to enter on the AT&T bill and choose to "Unlink." 

Then attempt to relink the bill, please let me know if the date is still incorrect after completing this step.

Thank you,
-Quicken Tyka