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Cloud sync errors 'the desktop transaction in "" on "" for $0.00 was not synced. The referenced...

reigninslayer

How do I resolve 'the desktop transaction in "" on "" for $0.00 was not synced. The referenced resource (parameter=accountId, id=195XXXXXXXXXXXX753 does not exist' error?

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QWIN - Mobile/Web Sync

Accepted answers

Quicken Sarah

Hello @reigninslayer

Thank you for providing that additional information, although I apologize that you have not yet received a follow-up response.

If you haven't already, please review the information and steps available here - FAQ: Common Mobile/Web Sync Errors and Solutions and let us know if this helps to resolve the sync error.

Thank you,

Sarah

All comments

Philippe Leroy

I have the same error. Would love to know how to fix this also.

skmzwanke

Same error here!

skmzwanke

Found another post and this worked for me:
To reset the cloud see the steps below:
Go to Edit > Preferences > Quicken ID, Mobile & Alerts.
Click Reset your cloud data.

reigninslayer

My version of Quicken 2020 R23.18 build 27.1.23.18 does not have the reset your cloud data option (or I can't find it). I go to Edit > Preferences > Quicken ID, Sync & Alerts and I have an upper box showing my Quicken profile with a link to update my Quicken profile information and a lower box labeled Mobile and Web with a get started button.

Annotation 2019-12-31 145917.png

Quicken Sarah

markus1957

I was carrying this same error in OSU Summary for a while after disabling Cloud Sync. I was then in the "Get Started" state as shown in @reigninslayer screenshot and perplexed as to why the error did not clear.

So just yesterday after using the R23.20 fix to overcome the OSU hang debacle I was feeling lucky. I opened the Web App and signed on to verify it showed my file as not yet set up to sync. Then I closed the Web App and opened Quicken; navigated to OSU Summary. Clicked the View Cloud Sync errors link where all those $0 sync errors were listed. Then I clicked the Apply Fix or something similar button (the one on the left) whereas before I had always clicked Cancel or Exit (the one on the right).

In any case it opened the normal Sync to Cloud window and started to sync a bunch of tables. That worried me as it took a while. I kept watch on my account balances in the Account Bar hoping the balances didn't change and cause a mess. As it turns out none of the balances changed; the errors all cleared and I'm still in the Get Started state. A couple of OSUs later, I'm still showing a green check mark next to "Quicken Cloud sync successful" with the date and time of that last what ever it was cloud sync from yesterday.