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Crashes when trying to access Investments

Whenever I try to view holdings in an investment account or select the "Investing" tab the program crashes. Additionally I can not view my portfolio (button does nothing). I can view investment account registers and update transactions. I have validated and super validated. I have Quicken Premier 2020 version R23.18 Build 27.1.23.18. Windows 10 64 bit with latest update. I have tried using backups but had to go back to July to find one that worked. However after I run an update the problem returns.

Best Answer

  • Wings
    Wings Member ✭✭
    Accepted Answer
    Quicken contacted me with a fix that worked! Apparently there is some corrupt data that this will fix.
    1. Make a backup (in case this doesn't work)
    2. Open any investment register
    3. Click on gear menu and select Move transaction while holding CTRL+Shift

Answers

  • I use Quicken Home and Business with the latest update in Dec 2019. Quicken shuts down on me when I click on the "Invest" tab or on the "Investing>Portfolio" icon. This started after Christmas. :# :s :(
    Is there a way to prevent this? :*
  • I have the exact same issue
  • Wings
    Wings Member ✭✭
    Accepted Answer
    Quicken contacted me with a fix that worked! Apparently there is some corrupt data that this will fix.
    1. Make a backup (in case this doesn't work)
    2. Open any investment register
    3. Click on gear menu and select Move transaction while holding CTRL+Shift
  • user31492
    user31492 Member ✭✭
    Thanks Wings, that worked for me after closing and reopening. It's been bugging me for months.
  • Wings
    Wings Member ✭✭
    Great! Amazing how simple it was to fix such a huge problem.
  • user31492
    user31492 Member ✭✭
    This worked for me also, but the problem returned after another update. It worked again, but this is ridiculous.
  • UKR
    UKR SuperUser ✭✭✭✭✭
    user31492 said:
    This worked for me also, but the problem returned after another update. It worked again, but this is ridiculous.

    Let's try some "Troubleshooting 101" to ensure the Quicken software is installed and updated properly and that your data file is in good working order.
    Please perform all the steps in this document:
    Troubleshooting 101 - Fixing Software Installation and Data File Problems

    If that doesn't resolve the issue, I'd say it's time to call Quicken Support on the phone and request help.  Let them do a screen share session with you to review the situation on your computer, to determine the nature of the problem and to figure out how to fix it.

    Quicken Support:

    • To contact Quicken Support, please use this link only:
      https://www.quicken.com/support#contact-support  and select Chat or Phone support.
      Phone support is only available during posted business hours. The phone number can found at this website.
    • If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken 2018+ Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account  (US) or https://www.quicken.com/canada/my-account (Canada) next to "Quicken Premium Support"  when you log in with your Quicken ID.
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