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Crashes when trying to access Investments

Wings

Whenever I try to view holdings in an investment account or select the "Investing" tab the program crashes. Additionally I can not view my portfolio (button does nothing). I can view investment account registers and update transactions. I have validated and super validated. I have Quicken Premier 2020 version R23.18 Build 27.1.23.18. Windows 10 64 bit with latest update. I have tried using backups but had to go back to July to find one that worked. However after I run an update the problem returns.

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Accepted answers

Wings

Quicken contacted me with a fix that worked! Apparently there is some corrupt data that this will fix.
1. Make a backup (in case this doesn't work)
2. Open any investment register
3. Click on gear menu and select Move transaction while holding CTRL+Shift

All comments

sanjdesh51

I use Quicken Home and Business with the latest update in Dec 2019. Quicken shuts down on me when I click on the "Invest" tab or on the "Investing>Portfolio" icon. This started after Christmas. :# :s :(
Is there a way to prevent this? :*

twincessna340a

I have the exact same issue

Wings

user31492

Thanks Wings, that worked for me after closing and reopening. It's been bugging me for months.

Wings

Great! Amazing how simple it was to fix such a huge problem.

user31492

This worked for me also, but the problem returned after another update. It worked again, but this is ridiculous.

UKR

user31492 said:

This worked for me also, but the problem returned after another update. It worked again, but this is ridiculous.

Let's try some "Troubleshooting 101" to ensure the Quicken software is installed and updated properly and that your data file is in good working order.
Please perform all the steps in this document:
Troubleshooting 101 - Fixing Software Installation and Data File Problems

If that doesn't resolve the issue, I'd say it's time to call Quicken Support on the phone and request help. Let them do a screen share session with you to review the situation on your computer, to determine the nature of the problem and to figure out how to fix it.

Quicken Support:

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