Emails not going to tenants

Question

R 23.18 version - Send tenant reminder shows email sent but no email nor copy arrives at my or their email and no email is in the spam neither

Quicken_Natalie · Answer

Hello Deb,

Thank you for taking the time to report this issue to the Community, although I apologize that you have not yet received a response.

Would you mind creating a test data file, with a test property and a test tenant, to see if the issue occurs on the new file?

You can find the steps for creating a new Quicken data file here.

You may also consider contacting Support for more in-depth troubleshooting of this issue, as they have access to tools and information that the Community does not have, and can best work with you towards resolving this.

Let us know how it goes!

Thank you,

Quicken Natalie