"Update All" in Bills and Income not working

Spotteddog

When I click on "Update All" on the "Bills & Income" page nothing gets updated. Normally this "Update All" would run for several seconds and would update bills.

Now when I click on "Update All" it is just an unreadable split-second flash on the screen and nothing happens.

If I update each bill separately, that works fine. 

So, basically, the "Bills & Income" page is just not working

Thanks 

Quicken Sarah

Hi @Spotteddog

I'm glad to hear that those steps helped a little and thank you for posting back with the update.

I took the liberty of reviewing your internal biller profile and see that The Home Depot account is reporting that The Home Depot website is experiencing issues and the last update showed an "outage" was occurring.

When I look at the overall "health" of the connection with Home Depot, I can see there was a full outage yesterday (1/21/20), but most Users are connecting successfully as of today, which leads me to think that the biller might be "stuck".

If you haven't already, I would recommend removing the biller (if linked to a reminder, be sure to unlink the reminder first) and then re-add the biller.  My hope is that by creating a new connection we'll receive an updated response from the servers and clear that "outage" message.

Please let me know how it goes, thanks again.

Sarah