"Update All" in Bills and Income not working

Spotteddog

When I click on "Update All" on the "Bills & Income" page nothing gets updated. Normally this "Update All" would run for several seconds and would update bills.

Now when I click on "Update All" it is just an unreadable split-second flash on the screen and nothing happens.

If I update each bill separately, that works fine. 

So, basically, the "Bills & Income" page is just not working

Thanks 

Quicken Sarah

Hi @Spotteddog

I'm glad to hear that those steps helped a little and thank you for posting back with the update.

I took the liberty of reviewing your internal biller profile and see that The Home Depot account is reporting that The Home Depot website is experiencing issues and the last update showed an "outage" was occurring.

When I look at the overall "health" of the connection with Home Depot, I can see there was a full outage yesterday (1/21/20), but most Users are connecting successfully as of today, which leads me to think that the biller might be "stuck".

If you haven't already, I would recommend removing the biller (if linked to a reminder, be sure to unlink the reminder first) and then re-add the biller.  My hope is that by creating a new connection we'll receive an updated response from the servers and clear that "outage" message.

Please let me know how it goes, thanks again.

Sarah

Quicken Sarah

Hello @Spotteddog

I'm sorry to hear you are experiencing an issue with updating Online Billers and thank you for reporting this behavior to the Community.

If you haven't already, please review the information and steps available here and let me know if this resolves the issues when attempting to update all online billers.

Thank you,

Sarah

Spotteddog

Sarah,

That worked (kind of). Thanks.

After I changed to value "0", I got 2 "needs your attention" bills. The one, Kohls, I answered the questions and it worked, but the other "Home Depot" will not update. The Home Depot message doesn't even ask for login info when I click "try again". It says "biller not available"

Quicken Sarah

Hi @Spotteddog

I'm glad to hear that those steps helped a little and thank you for posting back with the update.

I took the liberty of reviewing your internal biller profile and see that The Home Depot account is reporting that The Home Depot website is experiencing issues and the last update showed an "outage" was occurring.

When I look at the overall "health" of the connection with Home Depot, I can see there was a full outage yesterday (1/21/20), but most Users are connecting successfully as of today, which leads me to think that the biller might be "stuck".

If you haven't already, I would recommend removing the biller (if linked to a reminder, be sure to unlink the reminder first) and then re-add the biller.  My hope is that by creating a new connection we'll receive an updated response from the servers and clear that "outage" message.

Please let me know how it goes, thanks again.

Sarah

Spotteddog

Sarah,

It's a miracle! That seems to have fixed it. Thanks a million.