Category and class entries gone

J D Thomas

Over the past couple of weeks or so, probably since one of the more recent updates, many of my split transactions are missing category and tag data. Sometimes everything in those fields are gone, and sometimes several are missing and some show. This doesn't seem to be affecting the memo fields, only category and tag.
Has anyone else noticed this anomaly?

J D Thomas
ThomaStudios

Greg_the_Geek

Are you using Quicken for Windows? You posted the same post in the Mac section.

If so, you should not access your active Quicken data file from a Dropbox folder. It can lead to corruption.

Never open your data file or backup file directly from Dropbox.  Always move the file to your desktop computer, then open it, to prevent file damage.

https://www.quicken.com/support/can-i-share-my-quicken-file-between-multiple-computers-using-dropbox

If you're not using Quicken Mobile or Quicken on the Web, I would disable syncing to the QC.

J D Thomas

Since the most recent update last week, Quicken no longer remembers previously filled data. When I manually add a new transaction, it doesn't remember category or tag data; it's just blank. Sometimes some of the itemization is filled in but some is missing, and sometimes nothing is filled in. I thought this new update was supposed to enhance the quickfill feature. It seems to have broken it.

Anyone else having this problem?

J D Thomas
ThomaStudios

Greg_the_Geek

What is the path to the folder that contains your Quicken data file? Do you have Controlled Folder Access enabled in Windows Defender? Are you using OneDrive, Dropbox or Google Backup? Are you syncing to the Quicken Cloud?

J D Thomas

This file is contained on Dropbox and I am syncing to QC. The application asks me whenever I exit and I always sync. I'm not sure about Defender, but everything used to work flawlessly and I haven't changed any settings. This started to occurs since one or two of the most recent updates.

Greg_the_Geek

Are you using Quicken for Windows? You posted the same post in the Mac section.

If so, you should not access your active Quicken data file from a Dropbox folder. It can lead to corruption.

Never open your data file or backup file directly from Dropbox.  Always move the file to your desktop computer, then open it, to prevent file damage.

https://www.quicken.com/support/can-i-share-my-quicken-file-between-multiple-computers-using-dropbox

If you're not using Quicken Mobile or Quicken on the Web, I would disable syncing to the QC.