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How do I fix an 'illegal' transaction?

AprilSirianniBonner

I cannot back up to Quicken cloud; I get the attached message. There are no repair suggestions, so I am not sure how to proceed. I should note both of these transactions are cleared and reconciled, I can see nothing odd about them.

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Sherlock

If you haven't already, I suggest you reset your cloud data: https://www.quicken.com/support/troubleshooting-quicken-mobile-companion-app

Also, the Quicken Cloud is not a backup: https://www.quicken.com/support/what-quicken-cloud

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Sherlock

AprilSirianniBonner

Thanks for the reply! (Yes, I should not have used the term back up, I do realize it is a sync to an app)
As to your suggestion; the link you sent does not specify (nor link to) a way to reset the quicken cloud data. I hope I am not being dense, but I am eager to fix this and you may have that key!
Appreciate your help!

Sherlock

AprilSirianniBonner said:

Thanks for the reply! (Yes, I should not have used the term back up, I do realize it is a sync to an app)
As to your suggestion; the link you sent does not specify (nor link to) a way to reset the quicken cloud data. I hope I am not being dense, but I am eager to fix this and you may have that key!
Appreciate your help!

The instructions are there. You just need to expand the correct section: