I am getting error CC-502 and I bank with First Citizens, any idea how to fix this?

Question

I have been getting error CC-502 when I try to do a One Step update.  Any ideas on how to fix this?

Quicken_Tyka · Accepted Answer

Hello @annwal

Thank you for taking the time to visit the Community to report your issue to the Community, although I apologize that you haven't received a response.

If you are still experiencing the CC-502 error please see the steps outlined here.

If the trouble persists after completing these steps, please contact support directly for advanced troubleshooting and a review of the log files to determine the cause of the
error.https://www.quicken.com/support#contact-support

Support can perform in-depth troubleshooting as well as create a help ticket this will help gauge the impact an issue is having and help get the problem investigated further.

Thank you,
-Quicken Tyka