Quicken completely locks up when I try to activate online services

Randolph Jones

Today, after the most recent software update, Quicken started complaining that it couldn't connect to one of my checking accounts because "the request was invalid". I tried deactivating online services. But now when I try to reactivate them, I get a popup window that is empty, and it has an empty "Ok" button, and it is impossible to close. Even using the Windows task manager won't kill Quicken at this point, because it claims it is "Not Responding". The only solution is to kill the entire Quicken process tree or reboot my computer. In the meantime, I *still* can't reactive my online services to the checking account. I also tried re-adding the checking account as a new account, but the same "empty window" occurs.

UKR

If you haven't rebooted Windows since you installed the latest software update, please do so now and then try Quicken again.

Still not working?

Let's try some "Troubleshooting 101" to ensure the Quicken software is installed and updated properly and that your data file is in good working order.
Please perform all the steps in this document:
Troubleshooting 101 - Fixing Software Installation and Data File Problems

Randolph Jones

Rebooting seemed to do the trick, thanks.