What does this mean?

The account "TNT Checking nnnnnnn" was not synced.
Parameter cpData.aggregator[0].cpid must be specified for this request.

Where do I find that parameter and what should I set it to?

Best Answer


  • UKR
    UKR SuperUser ✭✭✭✭✭
    Where does this message popup? While working with Quicken on your desktop / laptop or while working with the Quicken on the Web app or the smartphone app?

    Please try to Reset Sync so that the current cloud sync file is replaced with a fresh complete copy
    Do note that a full Sync process may take many minutes to complete.

    Log out of your mobile app, then do this on your desktop / laptop:

    How to reset Sync to Cloud

    1. Go to Edit / Preferences / Quicken ID, Sync & Alerts
    2. Under the "Mobile and Web" group to the right, if present, click the "Reset your cloud data" link and follow the instructions until it is complete.

  • tmilak
    tmilak Member ✭✭
    I did. Thank you. I have two checking accounts on Quicken. The first is Bank of America which Reset quite nicely following your instructions. The second is Northern Trust which returned the attached error panel.
  • tmilak
    tmilak Member ✭✭
    The Northern Trust account has recurring update problems. When I attempt a One Step Update, I get this (attached) panel. There is a workaround where I enter a dummy password 'Quicken1' twice, hold down Shift/CTRL and press ENTER. This works except when it doesn't. It takes the Northern Trust Help Desk and "Lon" from Intuit to fix it.
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