If you haven't done
so already, I'd say it's time to call Quicken Support on the phone and request
help. Let them do a screen share session
with you to review the situation on your computer, to determine the nature
of the problem and to figure out how to fix it.
Please try to Reset
Sync so that the current cloud sync file is replaced with a fresh complete copy
Do note that a full Sync process may take many minutes to complete.
Log out of your
mobile app, then do this on your desktop / laptop:
How to reset Sync to Cloud