Cloud SYNC error

William E Russell

:( I can't sync to the mobile app. I have 3 outstanding entries and they are not in my Mobile app nor my desktop app. So I can't even make any adjustments. I attached the latest entry, 2 others pending. Never had this problem before.

UKR

Please try to Reset Sync so that the current cloud sync file is replaced with a fresh complete copy.
Do NOT delete entire account registers on the desktop/laptop together with all their transactions. That would only make the problem worse.

Delete the 3 register transactions before you Reset Sync. After Sync is complete reenter the 3 transactions including any category splits.

Do note that a full Sync process may take many minutes to complete.

Log out of your mobile app, then do this on your desktop / laptop:

How to reset Sync to Cloud

1. Go to Edit / Preferences / Quicken ID, Sync & Alerts
2. Under the "Mobile and Web" group to the right, if present, click the "Reset your cloud data" link and follow the instructions until it is complete.

William E Russell

It seems that I can't sync, so I will reset my cloud account by deleting the data, I will lose a lot of info I entered but I can not wait, TAXES!!!

UKR

Please try to Reset Sync so that the current cloud sync file is replaced with a fresh complete copy.
Do NOT delete entire account registers on the desktop/laptop together with all their transactions. That would only make the problem worse.

Delete the 3 register transactions before you Reset Sync. After Sync is complete reenter the 3 transactions including any category splits.

Do note that a full Sync process may take many minutes to complete.

Log out of your mobile app, then do this on your desktop / laptop:

How to reset Sync to Cloud

1. Go to Edit / Preferences / Quicken ID, Sync & Alerts
2. Under the "Mobile and Web" group to the right, if present, click the "Reset your cloud data" link and follow the instructions until it is complete.

srpender

When I follow this yellow brick road, I do not get the "reset your cloud data" line to appear ... what next?

UKR

srpender said:

When I follow this yellow brick road, I do not get the "reset your cloud data" line to appear ... what next?

What do you get instead?
Can you show an image snapshot?