Cloud SYNC error
William E Russell
Member ✭✭
:( I can't sync to the mobile app. I have 3 outstanding entries and they are not in my Mobile app nor my desktop app. So I can't even make any adjustments. I attached the latest entry, 2 others pending. Never had this problem before.
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UKR
SuperUser ✭✭✭✭✭
Please try to Reset Sync so that the current cloud sync file is replaced with a fresh complete copy.
Do NOT delete entire account registers on the desktop/laptop together with all their transactions. That would only make the problem worse.Delete the 3 register transactions before you Reset Sync. After Sync is complete reenter the 3 transactions including any category splits.
Do note that a full Sync process may take many minutes to complete.
Log out of your mobile app, then do this on your desktop / laptop:
How to reset Sync to Cloud
- Go to Edit / Preferences / Quicken ID, Sync & Alerts
- Under the "Mobile and Web" group to the right, if present, click the "Reset your cloud data" link and follow the instructions until it is complete.
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Answers
Please try to Reset Sync so that the current cloud sync file is replaced with a fresh complete copy.
Do NOT delete entire account registers on the desktop/laptop together with all their transactions. That would only make the problem worse.
Delete the 3 register transactions before you Reset Sync. After Sync is complete reenter the 3 transactions including any category splits.
Do note that a full Sync process may take many minutes to complete.
Log out of your mobile app, then do this on your desktop / laptop:
How to reset Sync to Cloud
What do you get instead?
Can you show an image snapshot?