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Nestle VOYA 401k account access and download

sandtrap99

Unable to access VOYA for Nestle 401k acct

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Ps56k2

What version of Quicken..... Help --> About Quicken

Is this problem while trying to setup the Quicken Account - and it fails - how ?
OR - is this a problem with downloading via One Step Update ?
OR - ??

There are TWO listings for Voya 401k - which one are you using ?

sandtrap99

Instiutional plan services - can't connect to Nestle account - rejects all user names and passwords

Ps56k2

Can you log directly into their online website - and see your account ?

Is there anything on the VOYA website that you have to "enable" to allow 3rd party external connections and access to your account ?

Also - answers to the other questions I posted -

sandtrap99

yes I can - not sure about the 2nd part

MikeMilt

I have a similar problem with VOYA and my company 401(k). I called VOYA (both financial partners and institutional. They were no help at all and acted like they didn't even know what Quicken personal finance software is... Their website gives instructions on how to do it, use your SSNfollowed by @bonton, eg 123456789@bonton and use your regular Voya password. Doesn't work and Voya doesn't seem to care.

UKR

MikeMilt said:

I have a similar problem with VOYA and my company 401(k). I called VOYA (both financial partners and institutional. They were no help at all and acted like they didn't even know what Quicken personal finance software is... Their website gives instructions on how to do it, use your SSNfollowed by @bonton, eg 123456789@bonton and use your regular Voya password. Doesn't work and Voya doesn't seem to care.

If you haven't done so already, I'd say it's time to call Quicken Support on the phone and request help. Let them do a screen share session with you to review a download log file on your computer, to determine the nature of the problem and to figure out how to fix it.

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