Nestle VOYA 401k account access and download

sandtrap99
sandtrap99 Member ✭✭
edited February 2020 in Investing (Windows)
Unable to access VOYA for Nestle 401k acct

Comments

  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
    edited February 2020
    What version of Quicken..... Help --> About Quicken
    Is this problem while trying to setup the Quicken Account - and it fails - how ?
    OR - is this a problem with downloading via One Step Update ?
    OR - ??
    There are TWO listings for Voya 401k - which one are you using ?

    Quicken Subscription - Windows 10
  • sandtrap99
    sandtrap99 Member ✭✭
    Instiutional plan services - can't connect to Nestle account - rejects all user names and passwords
  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
    edited February 2020
    Can you log directly into their online website - and see your account ?
    Is there anything on the VOYA website that you have to "enable" to allow 3rd party external connections and access to your account ?
    Also - answers to the other questions I posted -
    Quicken Subscription - Windows 10
  • sandtrap99
    sandtrap99 Member ✭✭
    yes I can - not sure about the 2nd part
  • MikeMilt
    MikeMilt Member ✭✭
    I have a similar problem with VOYA and my company 401(k). I called VOYA (both financial partners and institutional. They were no help at all and acted like they didn't even know what Quicken personal finance software is... Their website gives instructions on how to do it, use your SSNfollowed by @bonton, eg [email protected] and use your regular Voya password. Doesn't work and Voya doesn't seem to care.
  • UKR
    UKR SuperUser ✭✭✭✭✭
    MikeMilt said:
    I have a similar problem with VOYA and my company 401(k). I called VOYA (both financial partners and institutional. They were no help at all and acted like they didn't even know what Quicken personal finance software is... Their website gives instructions on how to do it, use your SSNfollowed by @bonton, eg [email protected] and use your regular Voya password. Doesn't work and Voya doesn't seem to care.

    If you haven't done so already, I'd say it's time to call Quicken Support on the phone and request help.  Let them do a screen share session with you to review a download log file on your computer, to determine the nature of the problem and to figure out how to fix it.

    Quicken Support:

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