American Express doesn't update after successful downloadClosed
American Express has been working in Quicken for Mac for months, but suddenly today, after a successful download, the data didn't update in the register. I tried re-downloading multiple times, but continued to get the same outcome.
All other accounts are updating correctly.
There is nothing in the search box and the parameters are set correctly, e.g. this year. Any idea of what's going on?
All other accounts are updating correctly.
There is nothing in the search box and the parameters are set correctly, e.g. this year. Any idea of what's going on?
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Same thing is happening to me
I've had the same problem, but changing to "direct connect" isn't an available option. (The choice is greyed out. The only two choices are "quicken connect" and "enter transactions manually.)
In the past, I've often experienced issues connecting to American Express, but usually I receive an error message.
During the past few weeks, I receive no error messages, but new transactions are not downloading.
In the past, I've often experienced issues connecting to American Express, but usually I receive an error message.
During the past few weeks, I receive no error messages, but new transactions are not downloading.
I also have this issue and it started at the end of January 2020. The problem with Direct Connect is that it will not sync with the Quicken Cloud so the data isn't available on either the Mobile app or Quicken on the Web.
Any idea when this recurring AMEX issue is finally going to be put to bed by the Quicken team?
Any idea when this recurring AMEX issue is finally going to be put to bed by the Quicken team?
Hey - I got the Fix from Quicken.
Deactivate the download. Then go to Account NEW - pick the regular American Express (not the Skymiles) - Then select OPTIONS on the bottom right. You can Select Direct Connect here. It is not grayed out.
Enter password and select the specific AMEX account. In the Dropdown that defaults to ADD - Instead Select the account that you want to connect. Mine works great now
Deactivate the download. Then go to Account NEW - pick the regular American Express (not the Skymiles) - Then select OPTIONS on the bottom right. You can Select Direct Connect here. It is not grayed out.
Enter password and select the specific AMEX account. In the Dropdown that defaults to ADD - Instead Select the account that you want to connect. Mine works great now
> @bocaboy2591 said:
> American Express has been working in Quicken for Mac for months, but suddenly today, after a successful download, the data didn't update in the register. I tried re-downloading multiple times, but continued to get the same outcome.
>
> All other accounts are updating correctly.
>
> There is nothing in the search box and the parameters are set correctly, e.g. this year. Any idea of what's going on?
I just started getting errors about the AMEX site not recognizing my accounts.
I noticed if you select EDIT on the Account List screen for my accounts, that Quicken/AMEX shows a weird account number. Appeared garbled. But apparently this is how things work with AMEX.
I wound up Deactivating online services for both of my AMEX accounts and when that is done just re-activate the online services for each account and that seems to have resolved problems downloading.
May not help you but just so you know about this.
> American Express has been working in Quicken for Mac for months, but suddenly today, after a successful download, the data didn't update in the register. I tried re-downloading multiple times, but continued to get the same outcome.
>
> All other accounts are updating correctly.
>
> There is nothing in the search box and the parameters are set correctly, e.g. this year. Any idea of what's going on?
I just started getting errors about the AMEX site not recognizing my accounts.
I noticed if you select EDIT on the Account List screen for my accounts, that Quicken/AMEX shows a weird account number. Appeared garbled. But apparently this is how things work with AMEX.
I wound up Deactivating online services for both of my AMEX accounts and when that is done just re-activate the online services for each account and that seems to have resolved problems downloading.
May not help you but just so you know about this.
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