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My Intuit ID doesn't work

My PC crashed and I had to reinstall Quicken 2015 on my new PC. I still had the original install file purchased from Amazon 4 years ago. After reinstalling, I tried to open my data file and was asked to log in with my Intuit ID. I tried my current ID (I use it for Quickbooks) and 2 different old IDs but get the same message every time: "An unknown error occurred. Please try to connect later." I also get an error when I try to create a new account. What can I do? I need to get into Quicken.

Comments

  • Frankx
    Frankx SuperUser ✭✭✭✭✭
    Hi @cdharris,

    I assume that you know that Quicken 2015 is no longer being supported by Quicken.  I also assume that you've been using Q 2015 and manually entering all new transactions - i.e. you haven't been downloading any data - is this correct?


    Quicken H&B-Subscription - Ver. R29.20 - Build 27.1.29.20  - Windows 10 Home - Ver. 2004
                                             - - - - Quicken User since 1984 - - - 
      -  If you find this reply helpful, please click "Helpful" (below), so others will know! Thank you.  -
  • thecreator
    thecreator SuperUser ✭✭✭✭✭
    Hi @cdharris ,

    Go to:  http://www.quicknperlwiz.com/quickenpatches.html

    Download the latest patch for Quicken 2015.

    R17.4 Mondo.

    Run as administrator to install with Quicken 2015, closed.
    thecreator - User of Quicken Subscription R32.12  USA & Quicken 2017 HBRP R20.6 USA
                       Windows 10 Pro 32 & 64-Bit Build 21354.1
    also            Windows 10 Pro 64-Bit Build 19042.867

    Note: Holding Down the Left Shift Key or Left Ctrl Key produces Window with Quicken 2019 in the Title Bar.

    View: https://community.quicken.com/discussion/7859218/work-with-copies-of-your-actual-quicken-data-files/p1?new=1

  • cdharris
    cdharris Member ✭✭
    Thanks very much. I'll give that a try.
  • cdharris
    cdharris Member ✭✭
    > @Frankx said:
    > Hi @cdharris,
    >
    > I assume that you know that Quicken 2015 is no longer being supported by Quicken. 
    No I did not.

    >I also assume that you've been using Q 2015 and manually entering all new >transactions - i.e. you haven't been downloading any data - is this correct?
    Correct, I did not download data.
  • Frankx
    Frankx SuperUser ✭✭✭✭✭
    @cdharris,

    Okay, then the Mondo Patch (as suggested above by @thecreator) should do the trick!


    Quicken H&B-Subscription - Ver. R29.20 - Build 27.1.29.20  - Windows 10 Home - Ver. 2004
                                             - - - - Quicken User since 1984 - - - 
      -  If you find this reply helpful, please click "Helpful" (below), so others will know! Thank you.  -
This discussion has been closed.