Won’t back up to CD

I backed up my qdata to my cd drive on 2/6/2020 and it worked.
Today I purchased and installed the 2019 program update (previously had 2017), and tried to back it up again.
Got a message it could not back up to this disc, which has only the one previous back up.
Any ideas why and how to fix?

Best Answer


  • Frankx
    Frankx SuperUser ✭✭✭✭✭
    Hi @jack,

    This problem has happened before and sometimes occurs after updates.  If this CD backup problem appeared after a recent update, I suggest you perform a clean uninstall, install and update.

    Here's some guidance to help you: https://www.quicken.com/support/using-qcleanui-uninstall-quicken

    Good luck!


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  • thecreator
    thecreator SuperUser ✭✭✭✭✭
    Hi @Jack ,

    Use this procedure:  https://community.quicken.com/discussion/7844658/installing-reinstalling-windows-quicken-subscription-editions

    Do not skip a step.

    But have you browsed to the same location after upgrading? I found sometimes I needed to do exactly that for it to work.
    thecreator - User of Quicken Subscription R46.12 (HF1)  USA & Quicken 2017 HBRP R20.6 USA
                       Windows 10 Pro 32-Bit Build 19045.2486                  
                       Windows 10 Pro 64-Bit Build 19045.2486 Release Preview Channel. Lost Win 11.
                      also  Windows 10 Pro 64-Bit Build 19045.2526 .
    View: https://community.quicken.com/discussion/7859218/work-with-copies-of-your-actual-quicken-data-files/p1?new=1

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