Won’t back up to CD

jack

I backed up my qdata to my cd drive on 2/6/2020 and it worked.
Today I purchased and installed the 2019 program update (previously had 2017), and tried to back it up again.
Got a message it could not back up to this disc, which has only the one previous back up.
Any ideas why and how to fix?
Thanks!!

splasher

Before you do any re-installing, can you backup to the local harddrive and then successfully copy the backup file to the CD?

If not, then the issue is not in Quicken, since there could have been a Windows update that is causing the issue.

Frankx

Hi @jack,

This problem has happened before and sometimes occurs after updates.  If this CD backup problem appeared after a recent update, I suggest you perform a clean uninstall, install and update.

Here's some guidance to help you: https://www.quicken.com/support/using-qcleanui-uninstall-quicken. 

Good luck!

Frankx

thecreator

Hi @Jack ,

Use this procedure:  https://community.quicken.com/discussion/7844658/installing-reinstalling-windows-quicken-subscription-editions

Do not skip a step.

But have you browsed to the same location after upgrading? I found sometimes I needed to do exactly that for it to work.

splasher

Before you do any re-installing, can you backup to the local harddrive and then successfully copy the backup file to the CD?

If not, then the issue is not in Quicken, since there could have been a Windows update that is causing the issue.