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Won’t back up to CD

I backed up my qdata to my cd drive on 2/6/2020 and it worked.
Today I purchased and installed the 2019 program update (previously had 2017), and tried to back it up again.
Got a message it could not back up to this disc, which has only the one previous back up.
Any ideas why and how to fix?
Thanks!!

Best Answer

Answers

  • Frankx
    Frankx SuperUser ✭✭✭✭✭
    Hi @jack,

    This problem has happened before and sometimes occurs after updates.  If this CD backup problem appeared after a recent update, I suggest you perform a clean uninstall, install and update.

    Here's some guidance to help you: https://www.quicken.com/support/using-qcleanui-uninstall-quicken

    Good luck!

    Frankx


    Quicken H&B-Subscription - Ver. R29.20 - Build 27.1.29.20  - Windows 10 Home - Ver. 2004
                                             - - - - Quicken User since 1984 - - - 
      -  If you find this reply helpful, please click "Helpful" (below), so others will know! Thank you.  -
  • thecreator
    thecreator SuperUser ✭✭✭✭✭
    Hi @Jack ,

    Use this procedure:  https://community.quicken.com/discussion/7844658/installing-reinstalling-windows-quicken-subscription-editions

    Do not skip a step.

    But have you browsed to the same location after upgrading? I found sometimes I needed to do exactly that for it to work.
    thecreator - User of Quicken Subscription R32.12  USA & Quicken 2017 HBRP R20.6 USA
                       Windows 10 Pro 32 & 64-Bit Build 21359.1
    also            Windows 10 Pro 64-Bit Build 19042.928

    Note: Holding Down the Left Shift Key or Left Ctrl Key produces Window with Quicken 2019 in the Title Bar when click About Quicken,

    View: https://community.quicken.com/discussion/7859218/work-with-copies-of-your-actual-quicken-data-files/p1?new=1

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